Dutch Speaking Support Specialist
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Dutch Speaking Support SpecialistAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating career-defining opportunities for multilingual professionals across the globe. Job Overview We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a perfect match for those pursuing high-quality Dutch-speaking jobs within the thriving Customer Support Services industry, offering a seamless transition to a vibrant new professional chapter.
Key Responsibilities
Deliver exceptional omnichannel support to Dutch-speaking clients, ensuring high satisfaction levels within the Customer Support Services sector. Resolve complex customer inquiries and technical issues with empathy, accuracy, and professionalism. Maintain detailed records of customer interactions to contribute to the continuous improvement of our service standards. Collaborate with international teams to optimize workflows and enhance the overall client experience.
Stay updated on product knowledge and service policies to provide precise information to users. Act as a brand ambassador, representing our clients with excellence in every interaction. Meet and exceed performance indicators established for the Dutch Speaking Support Specialist position in Bulgaria. Native or fluent Dutch (spoken and written) is mandatory for this role. Valid EU passport (mandatory for employment in Bulgaria). Proven experience in Customer Support Services or a similar client-facing role.
Strong communication skills and a passion for helping people resolve their daily challenges. A proactive mindset and the ability to thrive in a multicultural, on-site environment.
What We Offer
Competitive Monthly Salary reflective of your professional skills. Fully Paid Training to ensure your success in the Customer Support Services field. Comprehensive Health Insurance and wellness benefits. Fully Paid Relocation Package (flight,
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