French Customer Advisor-Beauty Care Brand
2 semanas atrás
For Global Services & Support project, we are looking for motivated French speakers (B2/C1) Customer Care Specialists to join our Porto team. You will provide frontline support to users of a leading global platform, ensuring their concerns are addressed quickly and accurately. This is a great opportunity for candidates who are passionate about customer service and thrive in a KPI-driven environment. Project: Global Tech Services & Solutions, Global Services & Support division Location: Porto, Portugal Start date: 30/Oct/2025 (initial company-paid training period provided) Work Model: On-Site (relocation support provided) Job Details: Schedule: Monday to Sunday, 10:00 to 19:00. Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day Days Off: 2 rotating day Requirements: French B2/C1 +English proficiency Previous Customer Service background Familiarity with KPIs Flexibility to work rotative shifts Responsibilities: Handle customer requests and complaints via phone, chat, and email. Provide accurate guidance and solutions while maintaining a professional tone. Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction. Escalate challenging cases when necessary, ensuring proper follow-up. Act as a brand ambassador, maintaining a positive and supportive customer experience. Package Details Salary: EUR 1000 gross per month x 14 months Welcome Bonus: EUR 3000 Meal Allowance (net): EUR 7.63 per working day Health insurance (contribution-based) from day 1, free after 6 months of continuous employment Relocation Package: From outside Portugal: Room in shared apartment (utilities included, deducted from payslip). Airfare reimbursement From inside Portugal: Travel reimbursement Temporary Accommodation: From outside Portugal: Hotel room for 28 days From inside Portugal: Hotel room for 15 days
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