Head Of It Delivery
2 semanas atrás
Scenic Luxury Cruises and Tours is seeking an experienced Manager IT Delivery to lead our IT service management function, with a strong focus on owning and evolving our ServiceNow platform. Based in Porto and reporting to the Director, IT Delivery, this role is pivotal in ensuring high-quality, efficient, and customer-focused IT services across our global operations.( About Scenic Global leader in luxury cruises and touring, renowned for innovation and exceptional guest experiences. Committed to quality, sustainability, and premium service across land and sea journeys. The Opportunity Lead IT service delivery, embedding ITIL-aligned practices that support business objectives and a customer-focused culture. Act as the primary steward of the ServiceNow platform, ensuring it underpins efficient, scalable and secure IT operations. Key Responsibilities Provide strategic leadership for IT service management, driving consistency, best practice and continuous improvement. Own ServiceNow administration, enhancement and optimisation, including roadmap, configuration, integrations and new capabilities. Manage day-to-day IT support and service desk operations, ensuring SLAs, customer satisfaction and effective incident and request management. Develop and maintain service documentation, workflows and escalation paths within ServiceNow. Produce and present reports and dashboards on IT service performance and ServiceNow utilisation, using insights to drive improvement. Coordinate vendors and service providers, particularly for ServiceNow and broader IT support solutions. Lead, mentor and develop IT support and ServiceNow administration staff, fostering collaboration and knowledge sharing. ServiceNow – Key Requirement Lead end-to-end ownership of ServiceNow, including platform governance, configuration, module rollout and optimisation. Partner with stakeholders to translate service management needs into effective ServiceNow solutions and workflows. Ensure platform performance, security, scalability and alignment with ITIL processes such as incident, request, change and problem management. About You Tertiary qualifications in IT, Computer Science or related field. Minimum 5 years' experience in IT service delivery or support management, including hands-on ServiceNow platform experience. Strong grounding in ITIL practices; certification is highlyregarded. Proven leadership of distributed support teams and vendor relationships. Skilled in IT service management, reporting and analytics, with a proactive, customer-focused and collaborative working style. If you are passionate about leveraging ServiceNow to elevate IT service delivery in a dynamic, global environment, we would love to hear from you.
-
Head Of Operations
3 semanas atrás
Porto, Portugal Associated General Contractors Of America Tempo inteiroOverview Job Title: Head Of Operations - PDS Porto Job Description Summary: Head of operations - PDS Porto Job Description: Incumbent Employee from a Client Transition Responsibilities Management and supervision of the PDS Porto operations, including architecture, project management and related services, and construction Management and monitoring of finances...
-
Head Of Operations
3 semanas atrás
Porto, Portugal Associated General Contractors Of America Tempo inteiroOverview Job Title: Head Of Operations - PDS Porto Job Description Summary: Head of operations - PDS Porto Job Description: Incumbent Employee from a Client Transition Responsibilities Management and supervision of the PDS Porto operations, including architecture, project management and related services, and construction Management and monitoring of finances...
-
Head of Group Data Delivery
2 semanas atrás
Porto, Portugal Euronext Tempo inteiroEuronext is the leading pan-European exchange with a unique federal model, in a mission to accelerate innovation and sustainable development across Europe. From raising equity to traded products, issuer services to market data, Euronext addresses the needs of marketplaces, investors and companies, playing a crucial role in connecting European businesses to...
-
Head of Operations
3 semanas atrás
Porto, Portugal ambi.careers Tempo inteiro(We are helping our client Seamoretech to find an exceptional Head of Operations based in Porto. Check it out!) About the Role We are seeking a Head of Operations to drive the scaling of Seamoretech’s pilots and commercial deployments. This role is crucial to bridge technical development with execution, ensuring efficiency across engineering, supply chain,...
-
Head of Technology
Há 6 dias
Porto, Portugal Flutter Entertainment Tempo inteiroBlip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming. As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe. We bet on people...
-
Head of Operations
3 semanas atrás
Porto, Portugal Associated General Contractors Of America Tempo inteiroA leading global service provider is seeking a Head Of Operations for their Porto location. The role involves managing and supervising operations related to architecture and project management, ensuring financial performance through effective invoicing and accruals, and maintaining high-quality service delivery to clients. The ideal candidate will have...
-
Head of Operations
3 semanas atrás
Porto, Portugal Associated General Contractors Of America Tempo inteiroA leading global service provider is seeking a Head Of Operations for their Porto location. The role involves managing and supervising operations related to architecture and project management, ensuring financial performance through effective invoicing and accruals, and maintaining high-quality service delivery to clients. The ideal candidate will have...
-
Head of IT
1 semana atrás
Aeroporto Francisco Sá Carneiro Porto, Portugal Vanity Context Tempo inteiroSobre Nós Com um legado de excelência no setor dos Transportes e Logística, o Grupo TMB (Transportes Magalhães & Bruno) destaca-se pela sua robustez operacional e compromisso com o cliente. Estamos num momento de evolução tecnológica e procuramos um líder visionário para capitanear a nossa estratégia digital. O Teu Papel Como Head of IT, serás o...
-
Head Of Operations
3 semanas atrás
Porto, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroHead of Operations Location: Porto, Oliveira do Douro, Porto, Portugal About the Role We are seeking a Head of Operations to drive the scaling of Seamoretech’s pilots and commercial deployments. This role is crucial to bridge technical development with execution, ensuring efficiency across engineering, supply chain, and business operations....
-
Head Of Operations
2 semanas atrás
Porto, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroHead of Operations Location: Porto, Oliveira do Douro, Porto, Portugal About the Role We are seeking a Head of Operations to drive the scaling of Seamoretech’s pilots and commercial deployments. This role is crucial to bridge technical development with execution, ensuring efficiency across engineering, supply chain, and business operations....
