Quality Analyst
Há 6 dias
David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review and evaluate different types of digital content (e.g., text, images, audio, video) in accordance with established guidelines. Assess content for accuracy, relevance, quality, and compliance with policies and standards. Contribute to quality assurance processes, ensuring deliverables meet organizational and client expectations. Provide clear, well-reasoned evaluations and maintain consistency in decision-making. Participate in training sessions to stay updated on policies, processes, and best practices. Join calibration sessions to ensure alignment across evaluation standards. Support additional projects or tasks outside core responsibilities as needed. Revise, refine, or improve prompts, responses, and related content where required. REQUIREMENTS: Native/fluent in Norwegian (C1), with strong written and oral skills, as well as proficiency in English (at least B2) Bachelor's degree (preferred) with 1–2 years of relevant experience in content review, moderation, or a related field. Proficiency with basic computer operations and ability to maintain an efficient typing speed (25–30 words per minute or higher). Familiarity with productivity tools and spreadsheets (e.g., Google Workspace or equivalent). Strong verbal and written communication skills, with the ability to explain reasoning clearly and logically. Understanding of guidelines, policies, and best practices for content evaluation. Experience in analyzing and comparing information from multiple sources. High attention to detail, with strong analytical skills to assess accuracy, relevance, and alignment with intended purpose. Research skills to verify information and identify reliable sources. Critical thinking ability to recognize bias, inconsistencies, and limitations in content. Commitment to accuracy, quality, and adherence to ethical and legal standards. OFFER: Lunch vouchers 9,13 EUR per day. 100 EUR transportation allowance or company shuttle. Health insurance. Dynamic and creative team with a positive and friendly atmosphere. Guidance and tools to reach career potential.
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Quality Analyst
Há 6 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...
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Quality Analyst
Há 6 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...
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Quality Analyst
Há 6 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...
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Quality Analyst
Há 6 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review and evaluate different types of digital content (e.g., text, images, audio, video) in...
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Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call...
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Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call...
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Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call...
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Italian Quality Analyst
2 semanas atrás
Lisboa, Portugal Workster Jobs Tempo inteiroAre you fluent in Italian and enthusiastic about upholding exceptional quality standards within a leading global company? We are seeking a dedicated and detail-oriented individual to join our dynamic team in Lisbon as an Italian Quality Analyst. This is a fantastic opportunity to build your quality assurance career in an international and fast-growing...
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Spanish Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro 25 000 € - 40 000 € por anoAre you fluent in Spanish and passionate about maintaining high quality standards in a dynamic, multicultural BPO environment? We are looking for an attentive and analytical individual to join our team in Lisbon as a Spanish Quality Analyst. This is an exceptional chance to enhance your quality assurance career within a fast-paced, international setting...
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Italian Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro 40 000 € - 60 000 € por anoAre you fluent in Italian and enthusiastic about upholding exceptional quality standards within a leading global company? We are seeking a dedicated and detail-oriented individual to join our dynamic team in Lisbon as an Italian Quality Analyst. This is a fantastic opportunity to build your quality assurance career in an international and fast-growing...
