Spanish English Customer Service Rep
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We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.
As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.
What You Will Do
Handle customer inquiries via phone, email, and chat in Spanish and English
Provide accurate and timely support to customers
Assist with resolving service-related questions and concerns
Escalate complex cases to the appropriate teams when necessary
Maintain accurate records of customer interactions
Contribute to a high standard of customer satisfaction
Requirements
Spanish proficiency at C1 level required
English proficiency at B2 level required
Currently based in Lisbon, Portugal
Strong communication and problem-solving skills
Customer-focused mindset and attention to detail
Ability to work effectively in a structured environment
Previous customer service experience is an advantage but not essential
What We Offer
Competitive salary package
Performance-based bonus system
Structured training and onboarding
Career development opportunities within an international environment
Supportive and multicultural team culture
If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.