Spanish English Customer Service Rep

Há 11 horas

lisboa, distrito de lisboa, Portugal CB Talents SP Tempo integral

We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.

As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.

What You Will Do

Handle customer inquiries via phone, email, and chat in Spanish and English

Provide accurate and timely support to customers

Assist with resolving service-related questions and concerns

Escalate complex cases to the appropriate teams when necessary

Maintain accurate records of customer interactions

Contribute to a high standard of customer satisfaction

Requirements

Spanish proficiency at C1 level required

English proficiency at B2 level required

Currently based in Lisbon, Portugal

Strong communication and problem-solving skills

Customer-focused mindset and attention to detail

Ability to work effectively in a structured environment

Previous customer service experience is an advantage but not essential

What We Offer

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities within an international environment

Supportive and multicultural team culture

If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.