Customer Support Operator with Portuguese and English
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Customer Support Operator with Portuguese and English About The Team We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Working schedule:
2/2 shift pattern: two consecutive day shifts (10:00 AM–10:00 PM, GMT+3), followed by two days off, then two consecutive night shifts (10:00 PM–10:00 AM, GMT+3).
Tasks
Answer customer inquiries via live chats and emails (no calls);
Provide accurate information about the products of the company;
Resolve cases in timely and professional manner;
Achieve quality and productivity targets set by the manager;
Perform other ad hoc tasks assigned by the manager.
Requirements
Fluency in Portuguese and English languages both written and verbal;
Previous experience on a similar position would be considered an advantage;
Customer focus personality;
Great communication and analytical skills.
What We Offer
Remote work model;
Competitive remuneration;
Friendly, enjoyable and positive environment.
With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.
Join us today, and let's shape the future of fintech together
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Referrals increase your chances of interviewing at Quadcode by 2x
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Software Development
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