Internal Service Engineer | Technical Help Desk

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us

Internal Service Engineer | Technical Help Desk

Paço de Arcos

At Daikin, we create innovative climate control and air quality solutions that transform spaces into more comfortable, healthier and more efficient environments. More than just technology, we are driven by the positive impact we have on people's well-being and by our commitment to a more sustainable future.

We have been certified as a Great Place to Work® for four consecutive years, a recognition that reflects our culture of trust, collaboration and the continuous development of our people.

If you are looking for a challenge in the field of after-sales technical support, where you can combine technical expertise, customer interaction and involvement in HVAC services and solutions, this opportunity is for you.

Provide advanced after-sales technical support to HVAC professionals within a Help Desk environment, combining diagnostics, engineering expertise, warranty management, training and quality control.

• Provide advanced technical support via telephone, WhatsApp and email, including fault diagnosis, analysis of error codes and operating parameters, and recommendation of corrective actions;
• Apply engineering knowledge to interpret electrical schematics, control logic and refrigeration cycle principles;
• Use diagnostic tools and carry out structured analyses through to the identification of the most probable root cause;
• Select and quote replacement parts, ensuring technical suitability;
• Manage the entire warranty repair process and support technical decision-making;
• Monitor the quality of repairs and coordinate actions with field service engineers, back-office teams and business partners;
• Monitor product performance, identify recurring issues and propose opportunities for improvement;
• Develop and deliver training content and create technical support documentation;
• Share knowledge and support the technical development of more junior team members;
• Collaborate across functions with training, logistics, sales and other support departments;
• Ensure complete and traceable records in CRM and ticketing systems and respond to customers and partners in a timely manner.

• Vocational training in Air Conditioning and Refrigeration, or a degree in Mechanical Engineering, Electromechanical Engineering or a related field;
• Preferably 2 to 3 years of professional experience in HVAC installation, maintenance, technical service or technical support;
• Solid knowledge of the refrigeration cycle and the ability to interpret electrical schematics and control logic;
• Experience in analysing error codes, operating parameters and using diagnostic tools;
• Ability to carry out technical assessments of warranty claims and monitor the quality of repairs;
• Self-motivation, a strong sense of responsibility, analytical thinking and a results-oriented mindset;
• Experience with one or more product ranges, including Split, Multi-Split, Sky Air, VRV systems, heat pumps, AHUs (Air Handling Units) or Chillers, with specialist expertise being highly valued;
• Ability to develop technical documentation and support or deliver training;
• Strong customer focus, clear communication skills and the ability to collaborate across multidisciplinary teams;
• Good command of Portuguese and English;
• Proficiency in Microsoft Word, Excel and PowerPoint. Experience with CRM systems, ticketing platforms and diagnostic tools will be considered an advantage.

• The opportunity to join a technical team with a direct impact on the customer and partner experience;
• Exposure to a diverse range of technologies and product lines;
• Opportunities for specialisation, continuous training and career development;
• Participation in quality, continuous improvement and knowledge-sharing initiatives;
• Integration into a leading international group within the HVAC industry.

• Private Health Insurance
• 25 Days of Annual Leave
• Birthday Leave
• Free Coffee and Fresh Fruit in the Office
• Exclusive Discounts and Partnerships with Well-being Providers
• Real Opportunities for Learning, Development and Career Growth