AI Customer Support
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Lisbon, Portugal
Full-time | 40 hours/week (24/7 rotating shifts, schedules provided 10 days in advance)
About The Role Join our team in Lisbon supporting a world-leading American AI research and deployment company known for pioneering generative AI technologies. In this role, you will help businesses and creators manage their advertising experience, troubleshoot platform issues, and ensure high-quality support across email, chat, and phone channels.
Compensation & Financial Benefits
Total Monthly Gross Package: €1,248.33 / month (based on a 22-working-day month)
Base Salary: €938.00
Holiday Bonus (Pro-rated monthly): €78.17
Christmas Bonus (Pro-rated monthly): €78.17
Tax-Free Meal Allowance: €154.00/month (€7.00/day loaded onto a prepaid card, exempt from Social Security & IRS)
Monthly Performance Bonus: Earn up to €200.00 / month extra based on productivity.
Paid Training Period: Receive €18.56 / day (€92.80 / week) during your 15-day training period, fully exempt from social security taxes.
Key Benefits & Work Environment
Health & Dental Insurance: Private coverage included upon signing your employment contract.
Contract Stability: Initial 12-month contract with the opportunity to transition to a Permanent Contract after 2 years.
Generous Leave: 22 days of annual paid leave plus Portuguese public holidays (or compensation days off if worked).
Modern Workspace: Work at our riverside TP Tejo campus in Lisbon, featuring modern operations floors, cafeterias, meeting spaces, and outdoor balconies.
Prime Location: Excellent transit access via Oriente Station (Metro, Bus, and Train).
Key Responsibilities
Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
Guide clients on advertising policies, guidelines, and technical setups.
Troubleshoot ad delivery, creation, billing, and
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