Service Now Functional Analyst

At KCS IT , we stand for equality and value diversity. We foster a safe, diverse environment where opportunities are equal for all employees We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with the required skills for the position are welcome We’re looking for the special, unique and amazing YOU @KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we have: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, and teamwork. We are looking for an Amazing: ServiceNow Functional Analyst Seniority: 4 years Type of position: ServiceNow Functional Analyst working closely with business and IT teams to drive process optimisation and high-quality ServiceNow solutions, begin a brigde between business requirements and technical delivery, ensuring ServiceNow implementations are aligned with ITIL standards and organisational needs. The amazing thing you will have: 4+ years of hands-on experience as a Functional / Business Analyst, whith experience working with external clients, gathering requirements, being a brigde between cross functional teams; Fluent in English and capable of engaging colleagues and clients alike; Strong end-to-end understanding of the ServiceNow platform, at least 1 year working with ServiceNow; Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: CSM, ITOM, HAM, SAM, HRSD, ERM, FSM. Solid knowledge of ITIL processes Previous experience in agile environments Excellent analytical thinking, communication, and stakeholder engagement skills Ability to work autonomously within a long-term operational and support-driven context Ingles C1 - your stakeholders are english speakers Hybrid work model - 2x times per week at one of the main offices in Porto or Lisbon Why should you become part of our family? You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from the short to long term Interesting Challenges Ahead: you can work for several clients from different sectors of activity Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work Type of projects (depending on the project you might find one of these types of projects): In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you Full Remote projects: If you want to work while you enjoy the comfort of your home Full Onsite projects: if you prefer the company of your colleagues Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote Who are we? Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees. At KCS IT, we stand for equality and value diversity. We foster a safe, diverse environment where opportunities are equal for all employees We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with the required skills for the position are welcome