Customer Success Manager
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Empresa : Jobgether Tipo de Emprego : Periodo Integral Portugal JobCopilot will tailor your resume and auto-fill the application
Descrição do Emprego - Customer Success Manager (Individual Contributor)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Individual Contributor) based in Portugal.
This role offers the opportunity to guide customers through complex product journeys while building strong, long-term relationships in a global remote environment. You will act as a trusted advisor, helping clients successfully navigate custom product development from initial onboarding through delivery and future growth opportunities. Working closely with internal teams and external partners, you will ensure smooth project execution, resolve challenges, and improve the overall customer experience. The position combines customer success expertise, project coordination, commercial awareness, and a proactive problem-solving mindset. You will manage a diverse portfolio of clients while identifying opportunities to increase satisfaction, retention, and business growth. This is an ideal opportunity for an autonomous customer-focused professional who enjoys ownership, collaboration, and making a measurable impact in a fast-growing environment.
Accountabilities
- Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout the product development and delivery process.
- Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities.
- Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly.
- Monitor
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