Slovak Speaking Customer Support Specialist
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Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the global Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring every candidate finds a perfect match within our network of prestigious employers offering premier jobs in Bulgaria.
Job OverviewWe are currently sourcing exceptional talent for a Slovak Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication professional looking to advance their career in the Customer Support Services sector while enjoying a high-quality international work environment in the heart of Sofia.
Key Responsibilities- Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry
- Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction
- Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping
- Collaborate with international team members to streamline support workflows and improve service quality standards
- Represent the company brand with professionalism and cultural sensitivity during all customer interactions
- Participate in ongoing training sessions to stay updated on product specifications and industry best practices
- Contribute to internal performance goals and team KPIs to earn monthly performance bonuses
- Native or fluent Slovak (spoken and written) is mandatory for this position
- A strong command of the English language to interact effectively within a multinational office setting
- Valid EU passport (mandatory) to facilitate seamless employment
- Previous experience in the Customer Support Services industry is highly preferred
- Strong problem-solving skills and a passion for helping people in a fast-paced environment
- Proven ability to work on-site in Sofia, as this role is based in our vibrant capital office
What We Offer
- Competitive Monthly Salary
- Fully Paid Training to ensure you excel in your new role
- Comprehensive Health Insurance package
- Fully Paid Relocation Package (flight,
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