Manager, Professional Services
2 semanas atrás
Job Title: Manager, Professional Services Location: Lisbon, Portugal (Hybrid) Contract: Full time, Permanent About Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027. About the role: As a Professional Services Manager, you will lead a delivery team to meet utilization and revenue targets while maintaining high standards of operational efficiency. You'll oversee resource planning, forecasting, project execution quality, and financial hygiene, ensuring billable work is prioritized, backlogs are managed transparently, and teams are coached to perform sustainably. The role partners closely with Finance, RevOps, Product, and PSA/ERP administrators (e.g., Certinia) to keep data clean, reporting accurate, and decisions grounded in facts. You will reinforce disciplined utilization practices, thoughtful staffing, and clarity in what is considered billable work. Key responsibilities include: Own utilization performance for your team. Set expectations, run daily or near‑daily utilization check‑ins, and coach on workload focus and balance. Reinforce what counts as billable and ensure FOC (free‑of‑charge) time stays within policy while protecting team well‑being. Deliver revenue and margin to plan by triangulating your rolling forecast against capacity and budget models; manage staffing (FTE and contingent) to the levels required to achieve revenue expectations. Plan and allocate resources efficiently. Drive flexible assignments across business units and products, remove low‑value meetings, and optimize schedules to support higher billable focus. Run a disciplined operating rhythm: weekly backlog reviews, schedule optimization, and risk/variance tracking (budget vs. forecast) with clear actions and escalations. Maintain financial hygiene: enforce complete and timely timesheets, accurate time classifications, and clean project and
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Manager, Professional Services
2 semanas atrás
Lisboa, Portugal Sovos Tempo inteiroBuild your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...
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Manager, Professional Services
2 semanas atrás
Lisboa, Portugal Sovos Compliance Tempo inteiroBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...
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Manager, Professional Services
2 semanas atrás
Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiroBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...
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Manager, Professional Services
2 semanas atrás
Lisboa, Portugal Cyncly Tempo inteiroDescriptionJob Title: Manager, Professional Services WDG (Windows, Doors & Glass)Location: Lisbon (Hybrid) Contract: Full Time, Permanent About Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and...
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Manager, Professional Services
2 semanas atrás
Lisboa, Portugal Cyncly Tempo inteiroDescriptionJob Title: Manager, Professional Services - Kitchen, Bathroom & Furniture Retail (KB&F Retail)Location: Lisbon, Portugal (Hybrid) Contract: Full time, Permanent About Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are...
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Manager, Professional Services
2 semanas atrás
Lisboa, Portugal Cyncly Tempo inteiroJob Title: Manager, Professional Services WDG (Windows, Doors & Glass)Location: Lisbon (Hybrid) Contract: Full Time, Permanent About Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our...
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Senior Manager, Professional Services
2 semanas atrás
Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiroBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...
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Senior Manager, Professional Services
2 semanas atrás
Lisboa, Lisboa, Portugal Sovos Tempo inteiroBuild your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...
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Professional Services Program Manager
Há 7 dias
Lisboa, Portugal Fortinet Tempo inteiroThe Professional Services Program Manager works with clients and partners remotely and/or onsite on engagements of low to medium complexity projects (including pre-defined Scope of Work as well as part-time resident contracts). Program managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning...
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Manager, Professional Services
2 semanas atrás
Lisboa, Lisboa, Portugal Cyncly Tempo inteiroJob Title: Manager, Professional Services Location: Lisbon, Portugal (Hybrid) Contract: Full time, Permanent About Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our...
