B2B Support Technician

Há 18 horas


Leça do Bailio, Porto, Portugal Generix Tempo inteiro

Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handles more than 40 million order lines each month, and manages 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

As part of the Customer Support Department of Generix Group, you'll be involved in a team that provides technical assistance to our clients 24/5.

MAIN RESPONSIBILITIES

  • Creation and processing of customer requests;
  • Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
  • Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the customers;
  • Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
  • Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriate services;
  • Understand and apply procedures and instructions.
Qualifications
  • Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;
  • Basic knowledge of Windows and Linux Operating Systems is required;
  • Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus;
  • Analytical (ex. Analyze and identify the causes of an incident) and synthesis skills;
  • Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures;
  • Fluency in French and English is mandatory.
Additional Information

- Attractive compensation package;

- Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to building an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to For more information, please see the Privacy Policy available at

For more information, please check our website:

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • IT Services and IT Consulting
#J-18808-Ljbffr
  • B2B Support Technician

    2 semanas atrás


    Leça do Bailio, Porto, Portugal Generix Group Tempo inteiro

    Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...


  • Leça do Bailio, Porto, Portugal Generix Group Tempo inteiro

    Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...

  • B2B Support Technician

    Há 18 horas


    Leça do Bailio, Porto, Portugal Generix Group Tempo inteiro

    Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...


  • Leça do Bailio, Porto, Portugal Generix Tempo inteiro

    Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...


  • Leça do Bailio, Porto, Portugal Generix Group Tempo inteiro

    Are you a detail-oriented and analytical professional with excellent communication skills? Do you have experience working in a team and handling multiple tasks simultaneously? We're looking for a Business Process Support Technician to join our Customer Support Department. As a key member of our team, you'll provide technical assistance to clients 24/7,...

  • WMS Support Technician

    3 semanas atrás


    Leça do Bailio, Porto, Portugal Generix Tempo inteiro

    Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...

  • WMS Support Technician

    1 semana atrás


    Leça do Bailio, Porto, Portugal Generix Tempo inteiro

    Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...

  • WMS Support Technician

    Há 18 horas


    Leça do Bailio, Porto, Portugal Generix Tempo inteiro

    Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...


  • Vila do Conde, Porto, Portugal TN Portugal Tempo inteiro

    We are seeking an exceptional HSE Technician to join our team in France. As a key member of our organization, you will contribute to creating a healthy, safe, and sustainable work environment.Key Responsibilities:Conduct regular audits to ensure compliance with safety and environmental regulations.Develop and implement effective HSE policies and...

  • Deskside Support Technician

    2 semanas atrás


    Santiago do Cacém, Portugal SISL Global Tempo inteiro

    Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for...

  • Deskside Support Technician

    2 semanas atrás


    Santiago do Cacém, Portugal SISL Global Tempo inteiro

    Direct message the job poster from SISL GlobalSenior Technical Recruiter, SISL Global | End to End RecruitingJob Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal...

  • Deskside Support Technician

    1 semana atrás


    Santiago do Cacém, Portugal SISL Global Tempo inteiro

    Direct message the job poster from SISL GlobalSenior Technical Recruiter, SISL Global | End to End RecruitingJob Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal...


  • Viana do Castelo, Portugal Phiture Tempo inteiro

    **Job Description**We are currently looking for a dynamic and results-driven individual to join our team as a Maintenance Technician at our new production plant in Viana, Portugal. As a key member of our operations team, you will be responsible for providing technical assistance on mechanical, electrical, electronic, pneumatic equipment, programming,...


  • Viana do Castelo, Portugal Zf Lifetec Tempo inteiro

    Eletronic and Automation Technician (m/f/d)Production-Engineering and Technical SupportFull TimeREADY TO MAKE AN IMPACT EVERY DAY?Your journey to a meaningful career starts with ZF LIFETEC.Tasks Develop automation frameworks for data collection/export to the database.Maintain configuration management solutions for production lines/applications and support...


  • Viana do Castelo, Portugal TN Portugal Tempo parcial

    We're offering a great opportunity for a skilled professional to join our team as an Industrial Support Technician. As an Industrial Support Technician, you will be responsible for supporting our manufacturing process by maintaining equipment, performing quality control checks and troubleshooting any issues that arise.We're looking for someone with strong...

  • Desktop IT Technician

    1 dia atrás


    Santiago do Cacém, Portugal SISL Global Tempo inteiro

    About the JobSISL Global seeks a highly skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support and troubleshooting to end-users.In this role, you will work closely with the IT team to identify and resolve technical issues, install and configure software...

  • Sap Technician

    3 semanas atrás


    Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    We are recruiting a SAP technician to join the internal team of our client - a company in the packaging industry.What will be your main tasks and responsibilities?Create and manage SAP Tickets;Support the continual development of SAP processes;Process technical incidents according to processes & Service Level Agreements (SLAs);Perform root cause analysis and...


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    .Social network you want to login/join with:Quality Control Technician (m/f/d) - Afternoon Shift, Viana do CasteloClient:BorgWarnerLocation:Job Category:OtherEU work permit required:YesJob Reference:2f31859ed618Job Views:5Posted:20.03.2025Expiry Date:04.05.2025Job Description:Reliably delivering what's needed todayThere are few challenges as important today...

  • SAP Technician

    Há 17 horas


    Viana do Castelo, Portugal TN Portugal Tempo inteiro

    We are recruiting a SAP technician to join the internal team of our client - a company in the packaging industry.What will be your main tasks and responsibilities?1. Create and manage SAP Tickets;2. Support the continual development of SAP processes;3. Process technical incidents according to processes & Service Level Agreements (SLAs);4. Perform root cause...


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    About the JobWe are seeking a skilled and detail-oriented individual to join our team as a Metallurgy & Cleanliness Technician. As a key member of our laboratory team, you will be responsible for performing metallurgy tests, conducting metallographic analysis, and supporting other departments in Failure Analysis and Root Cause Corrective...


  • Viana do Castelo, Portugal ENERCON Tempo inteiro

    **Environment, Safety and Occupational Health Technician (M/F/d)**: - Location: Viana do Castelo, PT, 4900-568 - Onsite/Hybrid/Remote: Onsite - Support the daily activities of HSE department; - Support the accident investigation and register; - Creation of safety and environmental instructions; - Safety and Environmental Training; - Shop floor verification/...


  • Santiago do Cacém, Portugal SISL Global Tempo inteiro

    Key ResponsibilitiesThe Desktop Support Technician will be responsible for:Providing second-level technical support for desktop/laptop hardware, software, and peripheral issues.Diagnosing and resolving advanced technical issues escalated from the L1 support team.Installing, configuring, and maintaining operating systems, software applications, and system...

  • Accounting Technician

    1 semana atrás


    Viana do Castelo, Portugal BorgWarner Tempo inteiro

    Accounting Technician (m/f/d)Responsible for accounting activities related to maintaining a complete and accurate general ledger and the resulting financial reports and statements.Key Roles & Responsibilities:Manage third-party accounts.Research and verify discrepancies to ensure timely and accurate risk analysis.Manage and coordinate recovery actions with...


  • Viana do Castelo, Portugal Zf Lifetec Tempo inteiro

    **Production Engineering**ZF LIFETEC's Production-Engineering and Technical Support team is responsible for ensuring the smooth operation of our production lines. As a Production Engineering Technician, you will play a critical role in developing and implementing automation solutions that drive efficiency and productivity.**Key Tasks**Your responsibilities...


  • Viana do Castelo, Portugal Tn Portugal Tempo inteiro

    B2B sales/Lead generation (Spanish and Italian Speaker), PortugalClient:TalentWorldGroup Plc.Location:Portugal, PortugalJob Category:OtherEU work permit required:YesJob Reference:095912d921f5Job Views:6Posted:05.04.2025Expiry Date:20.05.2025Job Description:TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace...


  • Santiago do Cacém, Portugal SISL Global Tempo inteiro

    Job DescriptionThe Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users at SISL Global. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.This position requires a strong knowledge of Windows and Mac...


  • Viana do Castelo, Portugal Phiture Tempo inteiro

    Reliably Delivering What's Needed TodayThere are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...

  • Manufacturing Technician

    2 semanas atrás


    Viana do Castelo, Portugal BorgWarner Tempo inteiro

    BorgWarner does not save or store the information you input until after you complete inputting the information and you consent and agree to submit the data.Manufacturing Technician (m/f/d)Apply locations Viana do Castelo II - Portugal time type Full time posted on Posted 3 Days Ago time left to apply End Date: April 2, 2025 (9 days left to apply) job...


  • Santiago do Cacém, Portugal SISL Global Tempo inteiro

    What We're Looking ForWe are seeking a highly skilled and motivated Desktop Support Technician to join our team at SISL Global. In this role, you will be responsible for providing advanced technical support and troubleshooting to end-users, as well as collaborating with the IT team on projects and implementations.A successful candidate will have a strong...