Senior Business Analyst
4 semanas atrás
Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The opportunity: Senior Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Senior Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. Please bear in mind that this is a contractual position based in Lisbon or Porto. Please send us your CV in English.What you’ll be doing:Discovery: Collaborate with senior stakeholders during the visioning and concept development of a product, ensuring that ideation ladders up to the strategic goals of the business, and support adapting priorities as the business progresses.Represent the voice of the customer, ensuring the customer experience is frictionless across channels.Own the product roadmap and ensure it aligns product roadmap to strategic goals: both in the immediate and longer term.Determine scope of change and the iterations to unlock greatest customer value.Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.Understand and challenge perceived customer value in order to prioritise effectively and ensure we focus on the changes that will deliver maximum value align to our strategy.Planning: Play an active role leading up to and during PI planning meeting to ensure the quarterly plans align to strategic goals, and the event ran well to ensure the investment spent on time is fully realised and strong plans are formed for quarter ahead.Release and Processes: Identify areas of the agile process that require refinement and look for opportunities to continuously improve the E2E process working closely with our senior release and engineering teams. Contribute to release meetings and prioritise which candidates will be delivered across value streams and Programmes & Projects.People: Line management responsibilities, including conducting 121s, half yearly and yearly reviews. Lead and mentor members of the product practice, to create high performing, self-organising teams.Benefits: Track and report on benefits realisation versus key objectives and forecasts. Draft key objectives and results, strategies and apply the data for the product to make business decisions. Ensure your team develop and maintain an appropriately prioritised backlog of user stories for implementation, with a laser focus on benefits realisation.What you should have:Proven experience working as a Business Analyst on ecommerce/web-based projects.Experience of managing client stakeholders.Ability to run workshops with client stakeholders.Highly proactive, talented, enthusiastic, focused, eye for detail, professional.Customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy.Strong stakeholder management skills.Experience of Agile software delivery.Knowledge of Business Process mapping and engineering.Production of high quality user stories and acceptance criteria.Strong communication skills.Strong problem solving, time management and organisational skills.Bonus points if you have:Scrum master experience.Experience working with multiple different e-commerce platforms.Marketing and/or AI experience.What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more.At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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