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About Jove InsuranceJove Insurance is a global-first insurtech MGA providing borderless, digital-first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. Backed by top-tier insurers and investors, our mission is to make insurance simple, fast, and portable.We’re expanding our Lisbon team and looking for a motivated Customer Service & Admin Specialist to join us.Role OverviewAs a Customer Service & Admin Specialist, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and supportive responses. You’ll handle queries through Hub Spot, our own CMS, assist with claims, collaborate with the sales team to retain customers, and help us deliver an excellent customer experience that builds trust and prevents cancellations.Key ResponsibilitiesRespond to customer tickets via Hub Spot, providing clear, helpful, and professional support.Resolve customer queries, requests, and complaints quickly and effectively.Support the sales team by engaging with customers to prevent cancellations and improve retention.Process and manage insurance claims in coordination with insurers and internal teams.Escalate complex issues to the appropriate teams while maintaining ownership of customer communication.Maintain accurate customer records and track interactions in Hub Spot.Contribute to improving customer service processes and feedback loops.RequirementsExperience in customer service, admin, or
