Guest Experience Specialist
Há 3 dias
Join GuestReady as a Guest Experience Specialist GuestReady is a global game-changer in short-term rental and hospitality management, operating across the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with cutting-edge technology and world-class service. We're now looking for a committed and proactive Guest Experience Specialist to join our international team and help us deliver exceptional service to our guests and property owners. Role OverviewAs a Level 2 Guest Experience Specialist, you'll work closely with Level 1 agents and other Level 2s to ensure every customer interaction meets our quality standards and service level agreements. You'll act as a key escalation point, provide coaching and guidance, and help maintain a positive, high-performing team environment—especially during busy or challenging moments. Key Responsibilities & TasksGuide and support junior team members to ensure they follow procedures and deliver excellent service.Provide feedback and assistance when the team has questions or makes mistakes.Take ownership of complex cases that require advanced problem-solving or decision-making.Demonstrate professionalism, quality, and reliability in your own work to inspire others.Be proactive and accountable for your shift and team performance.Communicate with guests via our internal mailbox with professionalism, empathy, and efficiency.Help identify process improvements to make the guest experience smoother and more consistent. What You Need to SucceedPrevious experience in customer service or operations within the hospitality industry (mandatory).Experience in a supervisory, mentoring, or team lead role (highly preferred).Strong understanding of customer service best practices and escalation handling.Excellent communication, problem-solving, and interpersonal skills.Ability to stay calm and make sound decisions under pressure.A strong sense of accountability, teamwork, and service quality.Flexibility to work rotating shifts, including evenings and weekends.Hybrid work model – 2 days per week in the office. Preferred SkillsFamiliarity with hospitality CRMs and ticketing systems.Experience supporting or managing remote teams.Fluency in English; other languages are a plus. Perks & BenefitsHybrid work flexibility – find your balance.Join a fast-growing global company in the travel tech space.Work in a multicultural, collaborative team.Continuous learning and growth opportunities.Comprehensive health coverage.Well-being initiatives and a positive team culture.Pet-friendly offices – because furry friends make work better Join Us on This Exciting JourneyEven if you don't meet every single requirement, we encourage you to apply If you're around 70% the right fit, we'd love to hear from you — we value growth, curiosity, and passion. GuestReady is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Let's build something amazing together
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Guest Experience Specialist
2 semanas atrás
Porto, Porto, Portugal GuestReady Tempo inteiroJoin GuestReady as a Guest Experience SpecialistGuestReady is a global game-changer in short-term rental and hospitality management, operating across the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with cutting-edge technology and world-class service.We're now looking for acommitted and proactive Guest Experience...
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Guest Experience Specialist
2 semanas atrás
Porto, Portugal GuestReady Tempo inteiroJoin GuestReady as a Guest Experience Specialist GuestReady is a global game-changer in short-term rental and hospitality management, operating across the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with cutting-edge technology and world-class service. We're now looking for acommitted and proactive Guest...
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Guest Experience Specialist
Há 4 dias
Porto, Portugal GuestReady Tempo inteiro**About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 1.6 million guest nights...
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Guest Experience Specialist
Há 11 horas
Porto, Portugal GuestReady Tempo inteiro**About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...
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Guest Experience Specialist
Há 4 dias
Porto, Portugal GuestReady Tempo inteiro**About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 1.6 million guest nights...
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Guest Experience Specialist
Há 11 horas
Porto, Portugal GuestReady Tempo inteiro**About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...
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Guest Experience Manager
Há 11 horas
Porto, Portugal GuestReady Tempo inteiro**About GuestReady** GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 1.6 million guest...
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Guest Experience Specialist
Há 11 horas
Porto, Portugal GuestReady Tempo inteiro**About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...
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Guest Experience Specialist
2 semanas atrás
Porto, Portugal GuestReady Tempo inteiroAbout UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold,...
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Guest Experience Manager
Há 3 dias
Porto Moniz, Portugal Hyatt Tempo inteiroWe are looking for a Guest Experience Manager to join our wonderful Dreams Madeira Resort Spa & Marina, located on the stunning Madeira Island!What we need:-Passion for hospitality and proven experience of at least 2 years in a similar role-Customer-orientated attitude and in-depth knowledge of customer service-Outstanding guest relation skills-Careful...
