guest relations

Há 2 dias

Albufeira, Portugal Vila Joya Tempo inteiro

SEASON 2026 General functions We are seeking a passionate and dedicated Guest Relations whose approach not only focuses on pleasing our guests but also on anticipating and fulfilling their unspoken needs. We are currently looking both for Guest Relations Agents and more senior profiles for the Guest Relations Supervisory position. At Vila Joya you will be part of the heart of our home, this role encompasses a broad range of responsibilities that contribute to creating a personalized, and unforgettable guest experience from the moment of arrival until departure. Key Responsibilities ? Prepare the arrival of the guests, anticipating and verifying all needs and preferences; ? Welcome guests warmly, ensuring a smooth and elegant first experience; ? Perform our Vila check-ins and check-outs as per our standards; ? Provide personalized attention to each guest, at all encounters with them, ? Escort guests to the bar, to their table in the Michelin restaurant, to the Vila Joya Sea restaurant or to any other outlets; ? Handle phone calls, emails, and in-person inquiries with professionalism and discretion; ? Maintain up-to-date knowledge of Vila Joya's facilities, services, and surroundings to provide informed recommendations; ? Assist in coordinating guest transportation and special requests; ? Communicate efficiently with all departments to ensure guest satisfaction; ? Handle guest feedback and complaints with diplomacy, offering proactive and elegant solutions; ? Ensure all guest information is recorded and treated with the utmost confidentiality. ? Contribute to maintaining an atmosphere of calm, humbleness, and hospitality within the reception area; Our ideal candidate must possess: ? ? The ability to maximize all opportunities to increase our guest satisfaction in all outlets; ? Strong communication and interpersonal skills, with the ability to engage guests and build rapport; ? Strong verbal and written communication skills in English and either Portuguese or German (additional languages are a plus). ? Confidence and job knowledge with at least 1 year experience at a front desk in a luxurious or high-end boutique hotel; ? Excellent organizational skills as well as good application skills of Microsoft Office programs. Knowledge of Front office software is recommended; ? Priority awareness and the ability to juggle many competing deadlines; ? Detail-oriented and proactive approach to service, with a focus on delivering exceptional experiences to every guest; ? Ability to work collaboratively in a fast-paced environment, demonstrating flexibility and adaptability; ? Can safely drive a 'buggy car' to escort guests around property.

  • Guest Relations

    Há 12 horas

    Albufeira, Portugal Vila Joya Tempo inteiro

    SEASON 2026General functionsWe are seeking a passionate and dedicated Guest Relations whose approach not only focuses on pleasing our guests but also on anticipating and fulfilling their unspoken needs.We are currently looking both for Guest Relations Agents and more senior profiles for the Guest Relations Supervisory position.At Vila Joya you will be part...

  • Guest Relations

    Há 2 dias

    Albufeira, Portugal Vila Joya Tempo inteiro

    SEASON 2026 General functions We are seeking a passionate and dedicated Guest Relations whose approach not only focuses on pleasing our guests but also on anticipating and fulfilling their unspoken needs. We are currently looking both for Guest Relations Agents and more senior profiles for the Guest Relations Supervisory position. At Vila Joya you will be...

  • Guest Relations

    Há 3 horas

    Albufeira, Faro, Portugal Vila Joya Tempo inteiro

    SEASON 2026General functionsWe are seeking a passionate and dedicated Guest Relations whose approach not only focuses on pleasing our guests but also on anticipating and fulfilling their unspoken needs.We are currently looking both for Guest Relations Agents and more senior profiles for the Guest Relations Supervisory position.At Vila Joya you will be part...

  • guest relations

    Há 3 horas

    Albufeira, Faro, Portugal Vila Joya Tempo inteiro

    SEASON 2026General functionsWe are seeking a passionate and dedicated Guest Relations whose approach not only focuses on pleasing our guests but also on anticipating and fulfilling their unspoken needs.We are currently looking both for Guest Relations Agents and more senior profiles for the Guest Relations Supervisory position.At Vila Joya you will be part...

  • GUEST RELATIONS

    Há 15 horas

    Albufeira, Portugal 3HB Tempo inteiro

    GUEST RELATIONS (M/F) ALBUFEIRAA 3HB Hotels procura Guest Relations (M/F) para integrar as suas equipas das Unidades de Albufeira (Olhos d’Água).PRINCIPAIS RESPONSABILIDADES Acolher os clientes e acompanhá-los ao longo da sua estadia no hotel; Assegurar o devido tratamento das reclamações, bem como a sua gestão junto dos hóspedes; Preparar...

  • Guest Relations Supervisor

    Há 3 horas

    Albufeira, Faro, Portugal Vila Joya - Home, Restaurant & Spa Tempo inteiro

    Feels like Home, Tastes like Paradise At Vila Joya, every arrival is a story, every detail a promise, and every team member part of a family dedicated to quiet excellence.We are looking for aGuest Relations Supervisorwithsolid front-desk experience in luxury hospitalityand excellent communication skills inEnglish and German. Someone who brings confidence,...

  • Guest Relations

    Há 3 horas

    Albufeira, Faro, Portugal Grupo 3HB Hotels Tempo inteiro

    A 3HB Hotels procura Guest Relations (M/F) para integrar as suas equipas das Unidades de Albufeira (Olhos d'Água).Sobre nós:A marca 3HB Hotels foi criada em 2017, a nossa sua história começou muito antes. Somos um Grupo familiar em expansão e crescimento. Contamos com um portefólio de 6 hotéis, distribuídos entre Albufeira e Faro. Estimamos abrir...

  • Guest Relations

    Há 3 horas

    Albufeira, Faro, Portugal Discovery HoteisOperações Tempo inteiro

    Descrição da VagaResponsável por acompanhar o cliente desde a sua chegada até à sua partida, assegurando a sua máxima satisfação.Principais ResponsabilidadesAssegurar o envio do documento de pré check-in aos Clientes;Assegurar o acolhimento e acompanhamento ao cliente, durante toda a sua estadia;Ajudar a solucionar problemas e gerir...

  • Whatever Whenever Mgr

    1 dia atrás

    Albufeira, Portugal Marriott International, Inc Tempo inteiro

    **Additional Information** **Job Number**24208149 **Job Category**Rooms & Guest Services Operations **Location**W Algarve, Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal, 8200-385 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Front Office Manager

    1 semana atrás

    Albufeira, Portugal Vila Joya Tempo inteiro

    Vila Joya, a charming home of 15 rooms and suites that combines elegant accommodations with exceptional restaurant venues, is searching for an experienced Front Office Manager. This key role requires a dynamic and strong leader to guide the reception team, who are responsible not only for guest check-ins and check-outs and ensure a exceptional stay but also...