Technical Support Specialist
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We strive to deliver the highest quality support to our growing customer base and ensure that our users get the most value from the BitSight platform. As a Technical Support Specialist, you will be responsible for providing quality and efficient customer service to internal and external customers as well as interacting with internal teams and advocating for customers.
Responsibilities
Address Level 1 product and technical questions via email and chat, and occasionally on the phone, regarding Bitsight's suite of products.
Triage, prioritize, escalate (as needed), and resolve customer tickets.
Identify common issues faced by customers and work with a technical content strategist to develop help content.
Collaborate with product managers and/or engineers to answer customer questions.
Help build internal support tools and suggest changes to policies and process.
Requirements
0-2 years customer support and/or training experience in the Internet software or content space;
Must be open to working 1PM - 10PM GMT
Experience in a high volume call/email/chat support role;
Strong technical problem-solving skills;
Ability to adapt to our ever changing platform;
Top notch English communication skills, both written and verbal;
Experience with MS Office, Excel, Outlook, Word and PowerPoint or Google Apps;
Passionate about providing phenomenal customer experiences.
Seniority level Seniority level : Associate
Employment type Employment type : Full-time
Job function Job function : Information Technology
Industries Industries : Software Development
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