Customer Support Specialist
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About the Role
We are recruiting on behalf of a leading global customer experience company for an
Italian & English Customer Service Specialist
based on-site in Lisbon, Portugal. In this role, you will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment. Key Responsibilities
Serve as the primary point of contact for Italian-speaking customers via phone, email, and chat. Provide accurate and timely support to customer inquiries with professionalism and empathy. Manage and document customer interactions in the system. Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction. Requirements
Language Proficiency:
Native or high fluency in
Italian , alongside strong
English
communication skills (B2+). Work Model:
Readiness to work
On-site in Lisbon, Portugal . Working Hours:
Availability to work rotational shifts
Monday to Friday (between 07:30 AM and 08:00 PM) . Schedule:
Weekends Off
(Saturday & Sunday). Soft Skills:
Excellent active listening, communication, and problem-solving skills. What We Offer
Competitive fixed monthly base salary. Monthly performance-based bonus scheme. Fixed weekends off for a great work-life balance. Comprehensive onboarding and training program. Multicultural workplace in one of Europe's most vibrant capital cities.
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