Servicedesk (Hybrid -Miraflores)
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Ourambition is to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.
Right now, we are looking for a Servicedesk for a client on ourTalent Team.
Your responsibilities include:
- Creation and management of useraccounts in Active Directory (AD)
- Provide technical support to usersin Windows;
- Perform software and hardwaretroubleshooting, ensuring quick issue resolution and minimizing operationalimpact;
- Install, configure, and maintain ITequipment and devices;
- Create, manage, and maintain useraccounts in Active Directory and corporate email accounts;
- Support basic systems administrationand access management activities;
- Monitor system performance andensure the operational continuity of IT services;
- Document technical procedures andmaintain support incident records;
- Collaboratewith internal teams in the implementation and continuous improvement oftechnological solutions.
You must have:
- Experience supporting Office andWindows environments;
- Experience with software andhardware troubleshooting;
- Experience creating user accounts(Active Directory) and email accounts;
- Knowledge of Microsoft OperatingSystems;
- Remote access support for end-usertroubleshooting;
- Aptitude for Helpdesk/customersupport;
- ITIL course and/or certification(valued);
- Ability to produce documentation andprocedures for knowledge
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