Service Quality Manager – Telecommunications Sector

2 semanas atrás

Porto, Portugal Inetum Tempo inteiro

Descrição da empresa Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Descrição do emprego We are looking for an experienced Service Quality Manager to join our team in the telecommunications area. If you thrive under pressure, have a strong customer focus, and are passionate about service excellence, this opportunity is for you Key Responsibilities: Monitor and analyze service quality indicators. Identify improvement opportunities and implement corrective actions. Manage critical situations with speed and effectiveness. Produce clear and objective reports and documentation. Negotiate with internal and external stakeholders. Ensure a consistent and positive customer experience. Qualificações Minimum of 4 years of experience as a Service Quality Manager or in a similar role. Proven experience in high-pressure environments and fast decision-making. Previous experience in the telecommunications sector (preferred). Solid knowledge of IT service management. Ability to create a positive impact on customer experience. Strong negotiation and written communication skills. Results-driven with a continuous improvement mindset. Certifications: ITIL Foundation certification (or advanced level). Informação adicional Workplace type: Hybrid (max. of 3 times per week in the office). Location: Porto.

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