Customer Support Representative

Há 12 horas

lisboa, Portugal Twentooconsulting Tempo integral
Position: Customer Support Representative Location: Lisbon/Porto, Portugal Work model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES:

Provide friendly, efficient support as the first point of contact for a global community of users

Handle and resolve customer issues across inbound calls, chats, and emails

Identify and escalates issues appropriately

Write thoughtful, accurate responses and customise prepared templates for customer communications

Research and troubleshoot problems using available resources

Arbitrate between users when needed

Manage multiple concurrent tasks effectively

REQUIREMENTS:

Spanish at C2 level and English at B2 level

High school diploma

Customer service skills, including complaint handling, troubleshooting and problem solving

EU citizenship

Based in Lisbon or willing to relocate to Porto

Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

Performance bonus based on KPIs, applicable from the 4th month

Meal allowance

Christmas and Holiday bonuses

Health insurance plan after 6 months on contract

Relocation support for EU citizens, including travel ticket reimbursement

And many more