Customer Support Representative
Há 12 horas
lisboa, Portugal
Twentooconsulting
Tempo integral
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Position: Customer Support Representative Location: Lisbon/Porto, Portugal Work model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES:
Provide friendly, efficient support as the first point of contact for a global community of users
Handle and resolve customer issues across inbound calls, chats, and emails
Identify and escalates issues appropriately
Write thoughtful, accurate responses and customise prepared templates for customer communications
Research and troubleshoot problems using available resources
Arbitrate between users when needed
Manage multiple concurrent tasks effectively
REQUIREMENTS:
Spanish at C2 level and English at B2 level
High school diploma
Customer service skills, including complaint handling, troubleshooting and problem solving
EU citizenship
Based in Lisbon or willing to relocate to Porto
Available for on-site work on rotational shifts within a 24/7 operation
OFFER:
Performance bonus based on KPIs, applicable from the 4th month
Meal allowance
Christmas and Holiday bonuses
Health insurance plan after 6 months on contract
Relocation support for EU citizens, including travel ticket reimbursement
And many more
Provide friendly, efficient support as the first point of contact for a global community of users
Handle and resolve customer issues across inbound calls, chats, and emails
Identify and escalates issues appropriately
Write thoughtful, accurate responses and customise prepared templates for customer communications
Research and troubleshoot problems using available resources
Arbitrate between users when needed
Manage multiple concurrent tasks effectively
REQUIREMENTS:
Spanish at C2 level and English at B2 level
High school diploma
Customer service skills, including complaint handling, troubleshooting and problem solving
EU citizenship
Based in Lisbon or willing to relocate to Porto
Available for on-site work on rotational shifts within a 24/7 operation
OFFER:
Performance bonus based on KPIs, applicable from the 4th month
Meal allowance
Christmas and Holiday bonuses
Health insurance plan after 6 months on contract
Relocation support for EU citizens, including travel ticket reimbursement
And many more