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Job Title Customer Success Management Senior SpecialistJob Description Summary Responsible for managing medium/large customer/s empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact. As part of Airport Operations, the Customer Success Management Senior Specialist aims to bring additional expertise to support our customers' business expansion. Responsible for understanding the needs and constraints of customers and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer. The CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business results after implementation of our solutions. CSMs lead the post-sales cycle and are an essential part of completing a successful sale, as well as promoting renewals and expansion of accounts. Responsibilities Common accountabilities: Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members. Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments. Works independently within plan dictated by manager, with some guidance on most complex situations. Specific accountabilities: Drive up-front customer alignment and goal-setting Participate in internal handover meetings organized by AM to understand
