French & Flemish Tech Support Team Lead
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Konecta is seeking an experienced Technical Support Team Leader to manage a bilingualFrancophone and Flemish team in Lisbon. You will lead, coach, and develop Technical Support Advisors while driving performance and delivering an outstanding customer experience. You will monitor KPI targets, conduct regular coaching and performance reviews, and collaborate with Operations, Quality, and Training teams to continuously improve service quality in a multicultural environment.