Customer Success Manager

2 semanas atrás

Lisboa, Portugal Automaise Tempo inteiro

About AUTOMAISE AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team. This role involves fostering strong client relationships, ensuring client satisfaction, and helping clients fully leverage AUTOMAISE's AI customer care automation solutions. Are you passionate about maximizing customers' satisfaction? Then this is for you Responsibilities Act as the primary strategic point of contact for a portfolio of enterprise and mid-market clients, deeply understanding their business objectives, customer service challenges, and operational KPIs (e.g. CSAT, AHT, FCR, automation/containment rate, cost per contact). Partner with internal teams (Sales, Delivery, Product, Support) to lead the implementation, onboarding, and continuous optimisation of AI-driven customer care solutions. Define and execute Customer Success Plans per client, with clear objectives, milestones, KPIs, and expected business impact (efficiency, cost reduction, service quality, customer experience). Monitor platform usage and operational performance, analyse data, and identify opportunities for optimisation, additional automation, and expansion. Lead Executive Business Reviews, translating data into clear insights and strategic recommendations. Identify and develop upsell and cross-sell opportunities aligned with clients' operational and strategic goals, contributing directly to revenue growth. Act as the voice of the customer internally, influencing product roadmap, prioritisation, and continuous improvement. Stay current on contact center, customer experience, BPO, and AI trends, ensuring best-practice recommendations to clients. Requirements -Bachelor's degree in Business, Engineering, Management, Information Systems, Communications, or related fields. -3+ years of experience in one or more of the following: Management or strategy consulting (operations, digital transformation, CX); Contact center / customer service management or operations; Customer Success,

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Portugal TITAN Tempo inteiro

    TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth...

  • Customer Success Manager

    Há 2 dias

    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...

  • Customer Success Manager

    4 semanas atrás

    Lisboa, Portugal Maze Impact SA. Tempo inteiro

    Overview Customer Success Manager – Shape the Future of Healthcare Location: Lisbon, Portugal (Hybrid options available) About UpHill At UpHill, we’re on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal TITAN Tempo inteiro

    TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.As aCustomer Success Manager, you'll manage client onboarding, expansions, and renewals while leveragingtechnical expertisewith astrategic business mindsetto build strong customer relationships and identify growth...

  • Customer Success Manager

    Há 6 dias

    Lisboa, -, Portugal UpHill Health Tempo inteiro

    Customer Success Manager – Shape the Future of Healthcare Location: Lisbon, Portugal (Hybrid options available) About UpHill At UpHill, we're on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their...

  • Associate Customer Success Manager

    2 semanas atrás

    Lisboa, Portugal Bitsight Tempo inteiro

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological...

  • Customer Success Manager

    Há 2 dias

    Lisboa, Portugal Creatio Tempo inteiro

    We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. **Working on our team as a Customer Success Manager position involves**: - managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; - collecting feedback from customers about the Creatio system...

  • Customer Success Manager

    1 semana atrás

    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...

  • Customer Success Operations Manager

    Há 2 dias

    Lisboa, Portugal Idera, Inc. Tempo inteiro

    **About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...

  • Manager, Customer Success: Dach

    Há 2 dias

    Lisboa, Portugal Pleo Tempo inteiro

    **Manager, Customer Success: DACH**: Location Amsterdam, Berlin, Copenhagen HQ, Lisbon, London, Madrid, Remote Team Customer Experience Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and - that's right, we're gonna say it - fun. And that's what we're here to do. But we need your help. We, at Pleo, are...