French & English Customer Service & AI Content Specialist - Lisbon
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Location: Lisbon, Portugal (On-site)
Join our team in vibrant Lisbon as an AI Customer Support Specialist You will play a vital role in evaluating, annotating, and improving AI-generated content in French and English, ensuring accurate, high-quality, and compliant outputs.
Salary & Financial Package- Base Salary: €930 gross per month (paid over 14 months)
- Complexity Bonus: €200 per month (paid over 11 months)
- Accommodation Support: Shared apartment option provided with utilities included (€280 per month deducted directly from payslip for up to 12 months)
- Relocation Package: Comprehensive relocation support provided for candidates moving to Lisbon
- Model: Full-time, on-site in Lisbon
- Shifts: Rotational 24/7 schedule (Monday to Sunday) with 2 rotative days off per week
- Leave Notice: No planned vacations allowed during the first 6 months of employment
- Review, label, and annotate French and English text and AI model outputs using detailed guidelines
- Assess AI responses for quality, accuracy, relevance, safety, and policy compliance
- Identify edge cases, errors, and inconsistencies to provide actionable feedback for model improvement
- Apply complex annotation guidelines consistently across diverse content types
- Maintain data security, confidentiality, and high-quality standards under target deadlines
- Fluency in both French and English (written and spoken)
- Availability to work 24/7 rotational shifts on-site in Lisbon
- High attention to detail with strong analytical skills for evaluating language models
- Ability to follow strict quality, safety, and data security guidelines
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