Partner Program Manager

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at UJET is seeking a highly organized and strategic Partner Program Manager to join our Partnership team. This role is the operational backbone of our ecosystem, responsible for building and managing a scalable, "one-to-many" programmatic engine. You will act as the architect and operator of the partner program ("Jet Stream"), focusing on the strategy, operations, and scalable enablement required to support our pivot to AI-first revenue. If you thrive on building structure, creating scalable content engines using modern AI tools, and acting as the bridge between Partnerships, Marketing, and Product, this is the role for you. What You Will Do Program Operations & Infrastructure Program Architecture: Own the structure and mechanics of the UJET Partner Program. This includes defining and maintaining partner tiers, benefits, and requirements to ensure a unified, logical structure across all partner types (Channel, Alliances, TSDs). Scalable Communication: Lead a "one-to-many" communication strategy to ensure the partner ecosystem remains informed and engaged. You will own the execution of quarterly partner webinars, release note distribution, and newsletter updates. Tech Stack & Portal Management: Manage the partner portal and operational tools, ensuring partners have seamless, self-service access to the resources they need, driving efficiency for the wider sales team. Scalable Enablement & Marketing Liaison Content & Collateral Engine: Serve as the primary liaison to the Marketing team to standardize sales assets. You will build and tailor collateral and "ready-to-sell" kits for partners, ensuring the sales team utilizes approved, scalable materials. Campaign Execution: Design and execute scalable partner marketing campaigns that can be deployed across the partner base efficiently. Event Support: Coordinate the logistical and programmatic elements of partner events and webinars, ensuring alignment with the overall Go-To-Market (GTM) strategy.= Strategic Readiness & Technical Alignment Technical Onboarding Operations: Operationalize the technical side of partnerships by defining processes for provisioning sandbox environments, managing API documentation access, and streamlining integration workflows. New Product Launch: Collaborate with the SVP of Biz Dev & Strategic Programs on strategy, pricing models, and offers to ensure new products (specifically AI/Spiral) are packaged effectively for the partner channel prior to launch. Cross-Functional Interlock: Act as the central node between the Partner team and internal stakeholders (Legal, Finance, Product), ensuring that the partnership lifecycle—from strategy to contract—is efficient and standardized. What You Will Bring Experience: 3-5 years in Partner Operations, Program Management, or Field Marketing, preferably within a SaaS or CCaaS environment. AI & Tool Proficiency: (Required) Strong proficiency with Generative AI tools (e.G., ChatGPT, Claude, Gemini) and knowledge management tools (e.G., NotebookLM) to accelerate content creation, summarize data, and streamline operational workflows. You should be comfortable using these tools to scale your output. Operational Mindset: A proven track record of designing and implementing scalable, repeatable processes that drive business efficiency. Content Creation: Strong ability to create decks, one-pagers, and enablement materials that effectively communicate value to a partner audience. Technical Aptitude: Comfort working with technical concepts (APIs, integrations) to help operationalize technical partner onboarding. Collaboration: Ability to work cross-functionally to reduce dependencies on shared resources (like Central Marketing) by driving initiatives forward independently. Annual US Hiring Range: $70,000 - $80,000 Annual PT Hiring Range €45,000 - €55,000 A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level. #LI-Remote #LI-Hybrid (Porto only) UJET is an Equal Opportunity Employer UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compliance Responsibilities Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities. Why UJET? Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience. Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships. Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.