Application Support Engineer

Há 5 dias

Lisboa, Lisboa, Portugal Glocomms Tempo inteiro

Job description: The candidate will provide application support within the Banking and Financing Services area for the DTS - IT DIGITAL team. He'll be dedicated to Big Data group applications.

The goal of the Application Production team is to prepare a suitable application's environment and maintain it up and running providing an effective, responsive and proactive level of support.

RESPONSIBILITIES

  • Technical support of all the environments hosting the companies applications, both locally developed and third parties internally hosted
  • Ensuring the specialist support to the IT development and Application Support team
  • Manage applications migrations/re-hosting
  • Coordinate the change management for all the applications in scope
  • Collaborate to the changes on the infrastructure hosting the applications in scope
  • Contribute to global/local strategic projects

Main Tasks:

  • Responsible for deploying application by setting up the environments according to the companies standards, troubleshooting and produce accurate documentation
  • Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud).
  • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
  • Adopts global and departmental guidelines, IT best practices and IT Security recommendations
  • Define tactical solutions to resume processes as quick as possible
  • Contribute to solve incident and find out the root cause
  • Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
  • Perform regular reviews of scripts before UAT phase
  • Perform a regular report to Project Manager/Technical Leader of server and application points to improve
  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
  • Perform a capacity planning for projects at least once a year
  • Provide support to projects regarding definition of solutions
  • Participate on the standardization of practices
  • Participate on the validation of migrations done of servers instances
  • Support the business in their IT needs and understand the business workflows and scenarios
  • Manage Incidents, Requests, Changes
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better post-release checkouts
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented

Technical Skills

  • At least 5 years-long experience
  • Application Performance Monitor (Dynatrace preferable)
  • Good IT infrastructure knowledge (capacity to request infra construction/support L3)
  • Particular knowledge and experience with RedHat Linux"
  • Particular knowledge and experience with Database PostGres / SQL Server / Oracle
  • Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.
  • Cloud Experience Kubernetes e cloud managed services (AWS, Azure ou IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)

Soft Skills

  • Teamwork attitude: work cooperatively toward a common objective
  • Accuracy: manage details to fully achieve required objectives and safeguard the context
  • Stress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking
  • Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
  • Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
  • Responsiveness: promptly address needs based on understanding their priorities and constrains
  • Autonomy: manage own work in order to take the appropriate actions
  • Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

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