Customer Success Manager
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Customer Success Lead / CRO
Scope:
Core UK & Europe accounts, including professional sports teams, leagues, federations and governing bodies
About Storyteller
Storyteller is a SaaS platform that helps media companies, sports organisations, and content-driven brands engage their audiences through modern, short-form experiences across their owned and operated platforms.
Trusted by some of the most recognised organisations in global media and sport, Storyteller sits at the intersection of content, technology, and audience engagement, helping teams move faster, work smarter, and build deeper relationships with their audiences.
The Role
We're hiring a Customer Success Manager to own and grow a portfolio of core UK & Europe accounts across professional sports teams, leagues, federations and governing bodies.
This role is a strong fit for someone earlier in their Customer Success career who has the judgement, organisation, and curiosity to work with sports and media customers where content calendars, live moments, fan engagement, and commercial pressure all matter.
You will be the day-to-day customer owner for your accounts, helping teams get value from Storyteller, driving adoption, spotting risk early, and identifying opportunities for customers to expand how they use our products over time.
This is not a frontline support or implementation role. You will coordinate closely with delivery, support, sales, and product, but your focus is customer outcomes,
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