Data Processing Officer

POSITION IN THE ORGANIZATION: This position is available in Europcar Shared Service Center in Data Management team.

• Follow the Core Model in place to maintain the quality of Customer and Europcar Network data in key systems
• Maintain an excellent level of data consistency and integrity in key systems
• Accountable for a correct analysis on the inputs provided by all Business teams
• Manage new customer set-ups and changes in support of business processes
• Accountability for managing the administration of all customer-related data
• Ensuring a correct technical action that fully meets the expectations
• Identifying and communicating gaps, queries, and errors
• Maintaining a high standard of customer service
• Supporting improvement programs
• Informing Team Lead of any issues or opportunities with existing activities
• Special data related projects as assigned by management

External and Internal Partners: Europcar Franchisee Network RCM and Pricing Teams Sales & Commercial Teams Operational Teams

• High School Completed
• Strong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of Excel
• Experience with Google tools will be highly valued
• Experience with Salesforce will be highly valued
• Experience with GDS applications will be highly valued
• Previous contact with Business Objects will be highly valued
• English Level B2
• Experience on working in a Multinational & cross-functional, collaborative team environment
• Experience on working on Sales Support function

• Good understanding of business processes and able to get autonomy in a consistent way
• Has a proactive, “take-charge” work ethic, showing ambition and a drive to succeed
• Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
• Accountability towards the performance of the team
• Excellent communication skills - Verbal and Written
• Strong ability to meet KPI's defined
• Strong ability to work under pressure due to very short lead times
• Flexible but professional approach in contacting with persons from different cultural backgrounds
• Strong attention to detail, accountable and focus on the quality of work
• Open to changing models, situations and evolving environments
• Follow the values of the company with a professional approach

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car - one of the main players in the car rental market in the US, with a \"value for money\" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at:

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created \"L'Abonnement Automobile\": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group