Customer Experience
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Esta função terá um papel fundamental na otimização de processos, articulação com equipas internas e externas e garantia dos níveis de serviço definidos.
Principais Responsabilidades
Gerir e acompanhar processos de pré-contencioso e contencioso;
Assegurar a comunicação com clientes e o acompanhamento dos respetivos processos;
Articular com advogados e equipas internas na gestão e recuperação de dívida;
Coordenar com o Departamento Financeiro temas relacionados com pagamentos, planos de pagamento e domiciliações;
Monitorizar e acompanhar processos de recuperação de dívida;
Supervisionar serviços de Apoio ao Cliente externalizados (Front Office e Back Office);
Garantir o controlo de qualidade das operações e do serviço prestado ao cliente;
Contribuir para a melhoria contínua dos procedimentos e processos da área;
Assegurar o cumprimento dos requisitos regulamentares em todas as etapas do processo.
Experiência em funções de apoio ao cliente, operações, cobranças ou recuperação de dívida;
Elevada capacidade de organização e atenção ao detalhe;
Forte capacidade analítica e de resolução de problemas;
Facilidade de comunicação e relacionamento interpessoal;
Capacidade de gestão de prioridades e trabalho em ambiente dinâmico;
Bons conhecimentos de Microsoft Office, em particular Excel.
Contrato em regime de Outsourcing
Subsídio de Alimentação de 6€/dia
Horário: Segunda a Sexta-feira | 09h00 às 18h00
Integração numa equipa dinâmica e orientada para a melhoria contínua
Possibilidade de desenvolvimento e crescimento profissional
Se tem perfil analítico, gosto pela gestão operacional e pela excelência no serviço ao cliente, esta pode ser a oportunidade certa para si.
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