German Speaking Customer Advisor
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Remote (Mandatory residency and location in
Portugal ) Employment Type:
Full-Time Quick Overview: Compensation & Schedule
Base Salary:
EUR 1,100 gross per month (paid
14 times per year ) Meal Allowance:
EUR 7.63 net per working day (loaded onto a corporate meal card) Work Schedule:
5 days a week, 8 hours a day, operating on
24/7 rotative shifts Equipment:
All necessary work equipment (laptop, headset, and accessories) is
fully provided by the company About the Project & Role
We are looking for a dedicated, empathetic, and fluent
German-speaking Customer Advisor
to join our expanding remote team in Portugal. In this vital role, you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products, glucose monitoring devices, and related healthcare support services. If you have a genuine passion for healthcare support, excellent communication skills, and want the freedom to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful, long-term career in a supportive multinational environment. Key Responsibilities & Daily Tasks
Compassionate Patient Support:
Provide warm, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related support services via inbound channels (calls, emails, and chat). Technical Guidance & Troubleshooting:
Guide users step-by-step through product setup, troubleshoot technical issues with medical hardware and software, and explain usage instructions clearly and patiently.
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