(French & English) Helpdesk Technician
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About the job (French & English) Helpdesk Technician Type of position
Full-time position
Key languages
Sector
IT / Helpdesk
About our Client
Are you passionate about IT & CRM solutions ?
We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trust us to find the best addition to their team. If you would like to work in an environment where
the excellence and professionalism is valued , this opportunity is for you
The Offer
Manage the communication with all external suppliers
Ensure the compliance in terms of
SLAs
Make sure to implement and inform our partners of the new versions of the contact center solutions
Handle and escalte the incidents through the
ticketing system
and internally inform about the potential impact
Work closely with the
CRM Product team
and the
business teams
to define and implement the new contact center solutions (for instance voice, sms, chat and WhatsApp)
Provide improvement ideas to grow the operations
performances
Help to design, build and implement the omnichannel project
Support the transitions and assist the omnichannel transformation
Stay up to date on specific topic and participate the benchmarks (workforce management, asynchronous chat, WhatsApp push)
Requirements
Excellent communication skills in
English
(French is preferable)
At least 3 years of experience working in a
contact center environment
Able to multi-task, to be proactive and good with time managementStrong knowledge of the contact center specificities (IVR management, channel automation, call distribution, etc.)
Technical mind and problem-solving skills
Attractive salary
Permanent contract
Health insurance
Meal allowance
Transport subsidy
Great office space in Oeiras (with good public transport access)
The Process
Submit your application and don't forget to send an updated CV
Get a call by our Recruitment Specialist
Start your interview process
Get selected
Start your journey
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