CRC Training Specialist

We are looking for aTraining Specialistto join our team, reporting to the Quality & Training Manager. The selected professional will play a key role in developing and implementing effective training programs that enhance the skills, knowledge, and performance of employees in customer-facing roles. The ultimate goal is to strengthen engagement, improve service quality, and ensure exceptional customer satisfaction for a premium international brand. A day in the life of a Training Specialist: Assess training needs within customer-facing teams and design, develop, and deliver educational programs aligned with service quality standards. Act as an ambassador of the brand, maintaining deep knowledge of products, services, and sustainability initiatives. Continuously enhance personal expertise in coffee, machines, and customer service processes, identifying areas for self-development. Ensure service quality by monitoring customer interactions, promoting customer retention, and identifying sales opportunities. Manage challenging conversations and provide constructive feedback and solutions to CRC Experts and Team Leaders. Deliver training programs covering the essential skills and knowledge required for all customer-related functions. Conduct role-play and simulation activities to develop interpersonal skills such as negotiation, teamwork, and conflict resolution. Collaborate with Team Leaders and Managers to support on-the-job training and promote professional growth. Organize and coordinate training initiatives that prepare employees for career advancement opportunities. What will make you successful: University degree or equivalent in business, commerce, or a related area. Proven experience as a Customer Service Trainer or in a similar position. Training certifications and familiarity with diverse teaching methods are considered an asset. Experience working with premium brands is advantageous. Strong analytical, coaching, and communication skills, both written and verbal. Proficiency in Microsoft Office tools (Outlook, PowerPoint, Excel). Fluency in English and proficiency in French or Swiss German. Solid understanding of labor legislation and HR practices. Professionalism, adaptability, and a strong sense of integrity. What we offer: Direct contract with our client. Competitive salary and annual bonus according to your performance. Flex Benefits - you can choose what benefit is more suitable for you. Remote or hybrid work schedule - must live in Portugal. Career progression and possibilities for an International Career. Initial and continuing training. If you have a passion for learning and development, enjoy empowering others, and want to make a meaningful impact in a dynamic environment, we invite you to apply. Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em > Política de Privacidade Candidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em > Compromisso Social" GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.