Bilingual Tech Support Specialist: Troubleshooting

Há 3 horas

Braga, Portugal Avec Human Resources Services Tempo inteiro

Location: Portugal (Remote – mainland Portugal only)Work Model: Fully RemoteLanguages Required: French (fluent) & English (B2 level or higher)Work Arrangement: Remote with 1 on-site day per quarter Role Overview We are looking for a Technical Support Specialist (SQL / Tech) to support professional users with technical and data-related inquiries. In this role, you will work closely with customers to troubleshoot issues, analyze data, and provide solutions related to system usage, integrations, and reporting. This position is ideal for candidates with a strong technical mindset, SQL knowledge, and a passion for problem-solving in a SaaS or technology-driven environment. Key Responsibilities Provide technical support to customers via ticketing systems, email, or chat Troubleshoot system, data, and integration-related issues Use SQL to analyze databases and identify root causes of issues Collaborate with product, engineering, and internal support teams Clearly document issues, investigations, and solutions Guide users on best practices and system functionality Ensure high customer satisfaction through timely and accurate support Requirements Fluency in French and strong command of English (B2+) Solid experience with SQL and relational databases Background in technical support, IT, or SaaS environments Strong analytical and problem-solving skills Ability to work independently in a remote setting Excellent communication skills with a customer-focused mindset Experience with accounting or financial software is a plus Whats Offered Full remote role from anywhere in mainland Portugal No relocation support provided Competitive monthly salary Stable, long-term project in a tech-driven environment Occasional on-site collaboration (once per quarter)

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