Customer Insights
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Criar e monitorizar o desenvolvimento dos Estudos da Concorrência na Experiência de Cliente (Customer Experience Competitor Intelligence) e dos Estudos de Tendência do Cliente (Customer Trends); Desenvolver os estudos de Estratégia da Marca; Desenvolver e implementar o plano de Estudos de Mercado para dar resposta às necessidades de informação, e acompanhando as tendências de mercado; Conhecimento de mercado: analisar tendências de mercado, monitorizar e disponibilizar KPIs de mercado e insights accionáveis para suportar decisões estratégicas e definir planos de ação; Analisar o feedback cliente e a medição da performance da satisfação de cliente ao longo da jornada, e promover a partilha desta informação na organização; Desenvolver planos de ação para trabalhar os pain points da jornada, proporcionando uma experiência de cliente 5 estrelas; Dinamizar as jornadas cliente transversais e por segmento cliente, através de estudos, data cliente e feedback cliente. Competências
Formação académica mínima ao nível da Licenciatura em áreas como Gestão, Gestão da Informação, Data ou similar (preferencial); Experiência mínima de 3 anos em funções relevantes para a missão; Orientação para o cliente e capacidade analítica; Excelentes skills de comunicação, relacionamento interpessoal e gestão de stakeholders; Perfil estruturado e com visão estratégica; Disponibilidade para deslocações (pontualmente); Conhecimento de Inglês. Horário e regime de trabalho - 9h às 18h. (Regime hibrido)
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Customer Insights
Há 14 horas
amadora, lisboa, Portugal Randstad Portugal Tempo integralA Randstad Portugal está a recrutar um Customer Insights & Market Experience Specialist em regime de contrato temporário de 12 meses para lidar com Estudos da Concorrência, Tendência do Cliente e Estratégia da Marca. O papel exige orientação ao cliente, análise de dados, excelência em comunicação e gestão de stakeholders. O(a) candidato(a) ideal...
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Customer Success Champion
Há 21 horas
Amadora, Lisboa, Portugal Siemens Energy Tempo integral 70 000 € - 90 000 € ContratoSnapshot of your day To address a significant operational gap in coordinating critical Third-Party Cyber Risk Management (TPRM) assessments and proactively resolve escalating delays, Siemens Energy is establishing a dedicated Customer Success Champion within the Cybersecurity Operational Excellence team in Portugal. This senior professional role is designed...
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English-Speaking Customer Expert
Há 2 dias
Amadora, Lisboa, Portugal Cross Border Talents Tempo integral 21 000 € - 28 000 € ContratoOverview Are you driven by delivering outstanding customer experiences? Fascinated by the ever-evolving world of online marketing? If so, we have the perfect opportunity for you! We’re on the lookout for a Customer Expert to support small and medium-sized businesses (SMBs) using one of the world’s leading digital advertising platforms. Join a vibrant...
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Senior Commercial Analytics
Há 7 dias
Amadora, Lisboa, Portugal Zimmer Biomet Tempo integral 52 000 € - 73 000 € ContratoZimmer Biomet in Portugal is seeking an experienced analytics professional to own the analytics and insights pillar supporting commercial decision-making across EMEA. You will turn sales, customer, and territory data into clear recommendations that improve field productivity and go-to-market execution. The role centers on predictive modeling, building...
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Commercial Analytics
Há 7 dias
Amadora, Lisboa, Portugal Zimmer Biomet Tempo integral 52 000 € - 73 000 € ContratoThis Full time on site position offers great opportunities for career growth. At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team...
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User Experience Expert
Há 21 horas
Amadora, Lisboa, Portugal Siemens Tempo integral 42 000 € - 65 000 € ContratoSiemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business...
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Cybersecurity Expert IT/OT
Há 2 dias
Amadora, Lisboa, Portugal Siemens Tempo integral 60 000 € - 80 000 € ContratoSiemens Mobility Portugal is a leading provider of innovative mobility products and solutions. Software solutions and customer services along the wide-ranging product life cycle complete the portfolio. Siemens Mobility empowers its customers to understand their IoT data, generated from rail assets, allowing them to gain valuable insights and get more out of...
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Assurance Professional
Há 21 horas
Amadora, Lisboa, Portugal Siemens Energy Tempo integral 50 000 € - 70 000 € ContratoSiemens Energy and Siemens Gamesa are becoming Omterra. "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow. No two days in Internal...
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Commercial Project Manager
Há 2 dias
Amadora, Lisboa, Portugal Siemens Energy Tempo integral 65 000 € - 95 000 € ContratoA Snapshot of Your Day: Are you ready to take the next step in your career and play a key role in driving the commercial success of our Grid Technologies Service business in South West Europe? As a Senior Commercial Project Manager, you are at the center of our projects, where financial performance, customer engagement, and execution come together. You start...
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Chief of Staff
Há 14 horas
amadora, lisboa, Portugal Siemens Energy Tempo integralSiemens Energy and Siemens Gamesa are becoming Omterra. \"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.You’ll work in a...