Deutschsprachiger Technical Support Specialist

2 semanas atrás


Lisboa, Portugal Hartmann Recruitment Tempo inteiro

Deutschsprachiger Tech Support (m/w/d) – Lissabon Du bist bereits in Lissabon zu Hause und suchst eine spannende Aufgabe im Bereich Tech-Support? Für ein internationales Tech-Projekt suchen wir deutschsprachige Support-Mitarbeiter (m/w/d), die Kunden bei Software- und IT-Fragen kompetent beraten und betreuen. Die Aufgaben: Kundenanfragen zu Software- & Kreativlösungen (z. B. PDF, Creative Tools, Cloud-Dienste, Bild- & Videobearbeitung) bearbeiten Technisches Troubleshooting und lösungsorientierte Beratung Betreuung von B2B-Kunden mit Fokus auf Servicequalität Upselling von passenden Zusatzprodukten Dokumentation und Pflege von Kundendaten Du bringst folgendes mit: Deutsch auf muttersprachlichem Niveau Sehr gutes Englisch (Training & interne Kommunikation) Technisches Grundverständnis und Interesse an IT & Software Serviceorientiert, kommunikativ, zuverlässig Sicherer Umgang mit KPIs, Targets und Conversion-Zielen Erste Erfahrung in verkaufsnahen Rollen (z. B. Inside Sales, Upselling, Cross-Selling, Retention,


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