Spanish-Speaking Content Review Specialist

Job Title: Spanish-Speaking Content Review Specialist Location: Lisbon, Portugal (Onsite & Hybrid)Job Type: Full-timeDepartment: Content Moderation & Quality Assurance About CBT Moving:At CBT Moving, we're committed to creating engaging, safe, and positive online experiences for our users. As a rapidly growing global company, we pride ourselves on providing innovative solutions and high-quality service. We're looking for a Spanish-Speaking Content Review Specialist to join our team in Lisbon. This role offers both onsite and hybrid work options, providing you with flexibility while contributing to a vibrant, dynamic environment. If you're passionate about content quality, safety, and community standards, we want to hear from you Position Overview:As a Spanish-Speaking Content Review Specialist, you will play a vital role in ensuring that the content on our platform meets high standards of quality, safety, and compliance. You'll be responsible for reviewing and moderating Spanish-language content, ensuring that it adheres to the platform's guidelines. Whether you're working onsite in Lisbon or choosing a hybrid model, you'll work closely with cross-functional teams to maintain a safe and engaging experience for our users. Key Responsibilities: Content Review: Review and evaluate user-generated content in Spanish, ensuring it aligns with platform guidelines and standards. Policy Enforcement: Enforce community guidelines and ensure that all content adheres to safety, compliance, and quality standards. Content Moderation: Flag inappropriate or harmful content, taking appropriate actions such as removing or restricting content, in accordance with platform policies. Quality Assurance: Monitor content trends and provide feedback on potential issues or areas for improvement in content moderation processes. User Communication: Communicate decisions to users, offering clear and respectful explanations regarding content removals or moderation actions. Collaboration: Work closely with product, legal, and customer support teams to resolve content-related issues, improve processes, and ensure the best possible user experience. Reporting & Documentation: Maintain accurate records of content reviews, decisions, and actions taken. Ensure thorough documentation for transparency and accountability. Continuous Improvement: Contribute to the development and refinement of community guidelines, providing insights on user behavior and content trends within the Spanish-speaking community. Requirements: Fluency in Spanish (written and spoken) is essential. Proficiency in English (written and spoken) to communicate with international teams. Prior experience in content moderation, quality assurance, or a similar role is highly preferred. Strong attention to detail with the ability to make quick and accurate decisions. Excellent written and verbal communication skills, with the ability to explain content moderation decisions professionally and clearly. Strong understanding of online content guidelines, safety protocols, and compliance standards. Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment. Knowledge of cultural sensitivities within Spanish-speaking communities to ensure fair and context-appropriate moderation. Ability to handle sensitive issues with empathy and professionalism. Nice-to-Haves: Experience with content management systems (CMS) or moderation tools (e.g., Zendesk, Salesforce). Familiarity with SEO or digital marketing principles. Additional languages (e.g., Portuguese, French, or English) are a plus. Experience in the social media, digital marketing, or tech industry.