Modern Workplace Support Engineer

1 dia atrás

lisboa, Portugal MOZAYDO Tempo inteiro

Job Title: Modern Workplace Support Engineer (Omnissa VDI) Location: Lisbon, Portugal Work model: Hybrid (2 days on-site per week) About Mozaydo Mozaydo was built by people who believe work should feel human - even when powered by technology. We’re a remote-first company that connects talent, technology, and purpose to help companies grow sustainably. Here, ownership matters more than control, and progress matters more than perfection. People powered. Technology enabled. About the Role This is an operational and support-focused role in a mission-critical Modern Workplace environment. The role requires hands-on experience with Omnissa-based VDI platforms, resilience, and a proactive approach to maintain service stability in a fast-paced, high-pressure environment. Responsibilities Provide day-to-day operational support for Microsoft workplace environments, including Active Directory, Microsoft 365, and hybrid cloud/on-premises setups. Operate and troubleshoot Omnissa VDI environments, ensuring availability, performance, and user satisfaction. Manage and support end-user services such as Outlook, Exchange, Teams, OneDrive, and SharePoint. Support software deployment, patching, and workstation lifecycle management using SCCM or equivalent tools. Diagnose and resolve complex incidents related to workplace, VDI, and productivity platforms. Collaborate with infrastructure, security, and service management teams to maintain service continuity and drive improvement. Contribute to operational excellence in a high-pressure, fast-paced environment. Requirements Minimum 2 years of experience in Modern Workplace, End User Computing, or similar roles. Mandatory hands-on experience with Omnissa VDI platforms (ex‑VMware Horizon). Strong experience with Microsoft ecosystem: Active Directory, Microsoft 365, hybrid cloud/on-premises environments. Experience with desktop management and software distribution tools (e.g., SCCM or equivalent). Solid troubleshooting skills across Windows environments and end-user services. Good communication and interpersonal skills, with a collaborative mindset. Fluent Portuguese and English (spoken and written). Availability to work in a hybrid model (2 days per week on-site in Lisbon). Ability to work under pressure with resilience, autonomy, and a proactive attitude. What We Offer Flexible work. Culture of autonomy and trust. Challenging and human projects. Opportunities for growth and continuous learning. Hiring Process Our hiring process is designed to ensure the best match between talent and opportunity. Steps may vary slightly depending on the specific role. Introductory Meeting with Mozaydo - to get to know you, your experience, and career goals. Client Interview - a conversation with the client to explore alignment with the role and team. Technical Assessment - evaluation of specific skills and expertise, when relevant. Final Interview (Cultural Fit) - focused on values, mindset, and collaboration style.

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