Dutch Speaking Support Specialist
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Dutch Speaking Support Specialist About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations.
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations.
Job Overview We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.
Key Responsibilities
Provide exceptional service via email, phone, and chat to Dutch-speaking clients
Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry
Maintain accurate records of customer interactions within our internal CRM systems
Collaborate with cross-functional teams to identify and elevate technical issues effectively
Adhere to established service level agreements and quality standards at all times
Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity
Participate in ongoing training to stay updated on product features and support protocols
Requirements
Native or fluent Dutch (spoken and written)
Valid EU passport (mandatory)
Previous experience in customer support services or a similar client-facing role is highly valued
Excellent communication skills with a strong focus on problem-solving
Proficiency in English for corporate reporting and team collaboration
Ability to relocate to Sofia for this Dutch Speaking Support Specialist position in Bulgaria
Benefits What We Offer
Competitive Monthly Salary
Fully Paid Training
Comprehensive Health Insurance
Fully Paid Relocation Package (flight,
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