Product Technical Specialist
Há 2 dias
5 days ago Be among the first 25 applicants This range is provided by Prophix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range See What You Can Do With Prophix Prophix helps finance teams streamline planning, reporting, and analysis through Prophix OneTM, our Financial Performance Platform. We bring automation, collaboration, and clarity together so people can focus on work that has impact. As we expand our AI‐enabled capabilities, you will join a team where intelligent tools support meaningful contributions and people guide each decision with intention. We have teams and offices across the UK, Europe, North America, and Australia. The Product Technical Specialist (PTS) role will focus on delivering a positive experience to our customer and partner community by providing technical support for our product. As part of the Technical Support group, you will collaborate with various teams, including Customer Success, Professional Services, Product & Technology and Development. The ideal candidate should have a strong understanding of technical concepts and can proactively seek solutions to provide technical expertise and guidance to support our customers' business needs. In addition, the PTS member must possess solid problem‐solving, interpersonal, and organizational skills to address a broad spectrum of technical issues in a fast‐paced environment. What You Will Do - Respond to customer/partner technical issues related to operating systems, networks, security, relational and OLAP databases within defined SLAs - Conduct product installations, database restoration, troubleshooting, testing and system optimization for on‐premise environments remotely - Handle and prioritize internal support escalations to ensure remediation affecting cloud services - Observe proper change management processes and procedures - Execute and configure software maintenance tasks to support application functions on production cloud environments when required - Provision OAT environments to replicate client issues, conduct analysis, and test potential solutions to implement - Investigate DIS issues utilizing dynamo and debugging logs - Act as a Level 2/3 support resource, assisting Application Support Analyst by handling escalated cases, mentoring on best practices, and ensuring timely and accurate resolution of complex technical or data‐related issues - Participate in on‐call rotation to support and maintain uptime of cloud infrastructure 24/7/365 - Contribute to the maintenance of technical documentation to support operational processes - Accurately document all customer interactions related to a customer issue in the issue tracking software for knowledge
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Product Technical Specialist
2 semanas atrás
Lisboa, Portugal Prophix Tempo inteiroSee what you can do with Prophix Prophix helps finance teams streamline planning, reporting, and analysis through Prophix One, our Financial Performance Platform. We bring automation, collaboration, and clarity together so people can focus on work that has impact. As we expand our AI-enabled capabilities, you will join a team where intelligent tools support...
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English Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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German Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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English Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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Brazilian Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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Spanish Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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Spanish Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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French Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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Arabic Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
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Arabic Technical Product Specialist
Há 5 dias
Lisboa, Portugal speakit Tempo inteiroIf you're looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. You will receive...
