Client relations

The CompanySince our founding in 2003, at Athena Advisers, we have built relationships with our clients and their families to invest in sound property assets in world-renowned destinations. With offices in London, Lisbon, and the French Alps, our team of internationalAdvisers is dedicated to helping you navigate local market opportunities.We meticulously curate our diverse property portfolio, offering everything from alpine ski chalets to sleek townhouses and beach houses, each selected for its investment potential and lifestyle appeal. As remote working reshapes how people view second homes,we recognize these properties as safe havens that preserve wealth, generate income streams and enrich lives.Working with developers has allowed us to build value for investors and neighborhoods by influencing the aesthetic, the design and the thinking around property development.We believe that investing across borders should be simple and accessible for our clients, wherever they are in the world. Athena’s approach has a worldly mindset and a local understanding to ensure a fruitful and sound journey into real estate investment andlifestyle experience. Join our mission.Athena Advisers - Property. Investment. Lifestyle:  O2c5 BIThe RoleThis is a maternity leave cover position for a proactive Client Relations Manager based in Portugal. In this role, you will serve as the primary contact for our clients, delivering exceptional service and ensuring smooth operations.Your responsibilities will include managing client documentation, partnership agreements, and compliance matters, all while fostering strong client relationships. You will build and maintain connections with clients, addressing inquiries and concerns promptly.Overseeing all client-related documentation, you will ensure conformity to industry regulations and company policies.Additionally, you will support the sales process by understanding client needs and collaborating with the sales team to identify growth opportunities. Your innovative strategies will drive business development campaigns and help uncover new value propositionsthrough both existing and new channels.You will also play a key role in enhancing the company’s reputation by gathering client feedback to inform continuous improvement efforts.To excel in this role, you should have proven experience in client relations or a similar position, strong organizational and multitasking skills, and excellent communication abilities. A proactive approach to problem-solving and innovation is essential, asthis position is crucial for ensuring client satisfaction and driving the company's success.High-Level GoalsCoordinate and manage all necessary documentation to kick-start the process of each saleProvide personal & legal assistance between developer, lawyer, and client, ensuring they fully understand the sales process and the content of all documentsOversee sales process follow-up (CPCV, deed signatures, deposits)Provide guidance and support to clients with inquiries regarding the property (plan, layout, delivery, etc.) to reduce the interaction between the client and the developerChase all parties involved to keep their motivation to a high level and ensure they are all working towards the scheduled exchange deadlineCore ResponsibilitiesResponsibilities will include, but are not limited to, the following:Report regularly to the sales team regarding their specific clientsUpdate regularly to the client and the team regarding the work evolution of each projectMonitor all sales through to successful completion and respond in a timely fashion to client and agent inquiriesCoordinate and follow up on all department invoicing. Update tracking on all in-house systems (CRM, G-DRIVE)Support the London office with the completion of all Portuguese mandatesTake the appropriate initiative to ensure performance standards are metQualificationsEducationBachelor’s degree in business administration or law, or demonstrable experience and success within client/vendor relationships roles.ExperienceExceptionally strong customer service skills gained in a fast-paced client service environmentExcellent organizational and planning skills and a good understanding of off-plan real estate managementGood knowledge of property law, particularly concerning Portuguese real estateSkillsExcellent written and verbal communication skills in both English and Portuguese. French a distinct advantage (not mandatory)Strong IT skills with advanced MS Office Suite and Google Suite skills.Good understanding of all policies & proceduresExperience of Portuguese Property LawPersonal AttributesResults-driven and highly motivated.High level of professionalism and integrity.A multitasker with the ability to work under pressure and to deadlinesExcellent attention to detail and accuracy with a high level of numeracyAdditional RequirementsHave a flare for numbers and work well with peopleSelf-motivated to learn new concepts and participate in new projects.Pro-active ‘doer’, keen to roll your sleeves up and make a big difference as part of the teamBags of energy and a positive can-do attitude