Business Analyst

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best‑in‑class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Business Analyst with Commerce experience required to join our Delivery team here in Portugal, on a contract basis. The opportunity Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you’ll get to do

Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer

Identify and recommend options for potential solutions and assess them for both technical and business suitability

Create logical and innovative solutions to problems

Present proposals to clients

Work with a scrum / delivery team through to go live

Analyse business systems in order to recommend efficiencies

Provide estimates for analysis work and plans in conjunction with Project/Programme Managers

Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction

Provide training to users of a new system as required

Plan and work flexibly to meet deadlines

Keep up to date with technical and industry sector advances

Maintain great client relationships at all levels of the organisation

Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required

Manage situations and relationships both internally and externally

What you should have

You will have experience working as a Business Analyst on ecommerce /experience projects

Experience of managing client stakeholders and Product Owners /Manangers

Able to run workshops with client stakeholders

Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it

You like working in a fast‑paced environment and are ready to inspireoutstanding online experiences for consumers and brands, no matter whatproduct, service, sector, device or channel

You will have a customer‑first mindset, with the maturity and initiative to dowhat it takes keep our clients happy, including some working at clientlocations

Great stakeholder management skills

Experience of Agile software delivery

Business Process mapping and engineering

eCommerce and retail / brand experience

Production of high quality user stories and acceptance criteria

Analysis and design of systems (package integration and bespokedevelopment)

Ability to work on your own initiative to an agreed action plan

Strong communication skills - as this role requires a high level ofcommunication, interpersonal and presentation skills

Strong problem solving, time management and organisational skills

Strong commercial awareness and business acumen

Energetic, enthusiastic with strong attention to detail

What we can offer you Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact‑driven individuals: Heart, Brains and Courage.

We lead with

Heart

, fostering empathy and trust where genuine connections and human‑centric work flourish. We empower your

Brains

for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion