Customer Service
2 semanas atrás
Gopuff is a dynamic and fast growing online grocery delivery company dedicated to providing exceptional service and convenience to its customers. We are seeking motivated and customer-focused individuals to join our remote customer service team. As a Central Support Agent, you will be responsible for handling customer, driver and MFC (Micro Fulfillment Centre) inquiries and issues primarily through Live chat, Email, Phone and Slack tickets. Your role will be pivotal in ensuring our customers have a seamless experience from order placement to delivery and aftercare. You will: Manage incoming customer, driver and MFC inquiries via live chat, email, phone and Slack tickets promptly and professionally. Resolve customer, MFC & Delivery Partner issues efficiently, aiming for first-contact resolution whenever possible. Maintain a high level of customer satisfaction and retention through excellent service. Collaborate closely with other teams, including Operations to resolve complex customer issues. Identify and escalate priority issues that require urgent attention. Uphold company policies and procedures while adhering to service level agreements (SLAs). You need: Proven work experience in customer service, ideally in a fast-paced environment. Excellent communication skills, both written and verbal. Strong problem-solving skills with a solution-oriented mindset. Ability to multitask, prioritise, and manage time effectively. Familiarity with CRM systems and ticketing platforms (experience with Slack & CXM platforms for customer support is a plus). Proficiency in typing and using technology for communication and data entry. Ability to work independently and as part of a team in a remote setting. Flexibility to work non-traditional hours, including evenings, weekends and holidays as needed. Secondary School/High school diploma or equivalent; additional education or certification in customer service is a plus. Conversational fluency in written and spoken English. All applicants must own their own laptop and a stable, private WiFi network. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
-
Customer service
4 semanas atrás
Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent fluent in French and English ,for a remote role to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. A Day in the life of......
-
Customer service
4 semanas atrás
Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent fluent in French and English ,for a remote role to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. A Day in the life of......
-
Customer Service Specialist
1 semana atrás
Portugal Nestlé Business Services Tempo inteiroPosition SnapshotLocation: Linda-a-Velha (Lisbon) / BragaCompany: Nestlé Business ServicesFull-time/Hybrid modeFluent in English (Level C1)About UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and iconic brands...
-
Customer Service Specialist
Há 23 horas
Portugal Nestlé Business Services Tempo inteiroPosition Snapshot Location: Linda-a-Velha (Lisbon) / Braga Company: Nestlé Business Services Full-time/Hybrid mode Fluent in English (Level C1) About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and...
-
Customer Service
4 semanas atrás
Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent fluent in French and English ,for a remote role to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. A Day in the life of......
-
Customer Service
4 semanas atrás
Portugal Gi Group Tempo inteiroWe are recruiting a customer service agent fluent in French and English ,for a remote role to assist consumers with questions and doubts when using the client's products and services. You'll resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. A Day in the life of......
-
Customer Service Specialist
2 semanas atrás
Portugal Nestlé Business Services Tempo inteiroPosition Snapshot Location: Linda-a-Velha / Braga (Portugal) Company: Nestlé Business Services Working model: Full-time. 100% remote or Hybrid mode (remote after an initial training period) C1/C2 level in French About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media,...
-
Customer Services Specialist PT
2 semanas atrás
Portugal Beiersdorf Tempo inteiroYour Tasks As Customer Centricity is a core pillar of our Customer Service, this role focuses on delivering an exceptional service experience while driving automation and continuous improvement. Responsibilities include managing order entry through tools such as EDI, CRM, Esker, and Excel Upload, handling logistics incidents, correcting invoicing issues, and...
-
Customer Service Specialist
2 semanas atrás
Portugal Nestlé Business Services Tempo inteiroENGPosition SnapshotLocation: Linda-a-Velha / Braga (Portugal)Company: Nestlé Business ServicesFull-time/Hybrid mode or 100% Remote (after an initial learning period)C1/C2 level in ItalianAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement...
-
Remote Customer Service Advisor
2 semanas atrás
Portugal NexyaHR Tempo inteiroLocation: Remote Employment type: Full-timeAre you looking to launch or grow your career in customer service while working remotely?We are seeking a dedicated and empathetic German-speaking Customer Service Advisor to support customers across Europe from the comfort of your home.Join a dynamic, multicultural team and bring your passion for customer...
