Customer Experience Specialist

2 semanas atrás


Viana do Castelo, Portugal Portugalactive Tempo inteiro

Join to apply for the Customer Experience Specialist role at Portugal Active .

Role Overview
As a Customer Experience Specialist at Portugal Active , you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays.
We use best-in-class industry tools to manage operations, reservations, and communication efficiently—providing you with everything you need to deliver seamless support and a premium experience .

What You'll Do

  • Provide first-level support to guests, owners, and partners through our integrated communication tools.
  • Ensure a flawless guest experience, responding to inquiries, resolving issues, and managing expectations proactively.
  • Track and prioritize support tickets, ensuring timely and high-quality resolution.
  • Coordinate with internal teams (cleaning, maintenance, logistics) to guarantee smooth stays.
  • Assist in upselling premium services and exclusive experiences to enhance the guest journey.
  • Maintain detailed records of interactions and feedback, contributing to continuous service improvements.
  • Monitor guest satisfaction and proactively address concerns to maintain our luxury hospitality standards.

Required Skills

  • Experience in customer support, hospitality, or property management.
  • Strong problem-solving skills and the ability to handle high-pressure situations with discretion and professionalism.
  • Ability to multi-task and prioritize inquiries efficiently.
  • Tech-savvy, with experience using market-leading customer support and property management tools.
  • Fluent in English and Portuguese (French or Spanish is a plus).
  • Available to work weekends and holidays, ensuring seamless guest support when required.

What We Value

  • Excellence in Service: We deliver unmatched hospitality experiences.
  • Data-Driven Decisions: Our strategies are informed by analytics and industry trends.
  • Ownership & Accountability: Every team member plays a crucial role in our success.
  • Collaboration: We work together to maintain top-tier operations.
  • Luxury Mindset: Attention to detail and proactive solutions are at the core of our service.

What You'll Get In Return

  • Competitive salary + performance-based bonuses.
  • Career growth opportunities within a fast-scaling company.
  • Exclusive training on high-end property management and luxury hospitality.
  • A dynamic and ambitious team, driving excellence in premium short-term rentals.

Ready to be part of Portugal Active? Apply now and help us shape the future of luxury hospitality in Portugal

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Hotels and Motels

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