Travel Reservations Associate with Spanish/Relocation-Porto
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Why consider this role? Performance-based bonus Meal allowance Relocation support Opportunity to work with a global travel community A great starting point for building your customer support career
Your mission Help travelers and hosts enjoy a smoother experience by providing friendly, reliable support and finding solutions when unexpected issues arise.
What you'll do Support customers via inbound calls and email Investigate and resolve customer concerns using available resources Provide clear, thoughtful responses and personalize prepared templates Escalate complex cases when needed and help find fair solutions between users Manage multiple requests while maintaining high service standards
What you bring Spanish – C1 English – B2 Strong communication and problem-solving skills A customer-first attitude and attention to detail The ability to stay organized and handle different tasks effectively Previous customer support experience is welcome, but your communication skills and willingness to learn are what matter most.
Working time 8-hours shifts, 24/7, on schedule
A good move for you if… You enjoy helping people, love the idea of supporting a global travel community and want to turn your language skills into an exciting career opportunity.
Let's talk Send us your CV in English and include reference number NG_. Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
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