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Agent Service Client FR
1 semana atrás
Les télécommunications sont sans aucun doute l'un des secteurs les plus dynamiques au monde et notre client est l'un des endroits les plus passionnants de ce secteur. La plus grande entreprise de télécommunications indépendante de Suisse, qui propose un portefeuille complet de services de téléphonie mobile, d'Internet, de télévision et de téléphonie fixe pour les particuliers et les entreprises, est en pleine croissance. Pour maintenir notre rythme primé, nous avons besoin d'employés ayant une réelle passion
Postulez maintenant
Responsabilités clés
- La responsabilité du traitement des contacts téléphoniques avec les clients est la tâche principale d'un Agent Service Client;
- Gérer et analyser les questions relatives au support technique du réseau fixe, internet et TV, et traitement des réclamations;
- Renseigner les clients de la meilleure manière possible afin d'assurer leur fidélisation sur du long terme;
- Réception des appels téléphoniques (entrants et sortants) de notre clientèle;
- Conseiller les clients sur tous les services et offres;
- Générer de la valeur ajoutée pour nos clients, vente en particulier;
- Communication efficace avec nos clients en tenant compte des aspects qualitatifs et quantitatifs.
Compétences
- Expérience dans un call center;
- Français Natif et un niveau C1 d'anglais;
- Forte orientation client;
- Flexibilité et résistance au stress;
- Communicatif, bonne élocution;
- Méthode de travail indépendante et précise;
- Ponctualité, respect des délais;
- Bonne utilisation des outils informatiques;
Principaux bénéfices
- Salaire: 870€ (brut);
- Prime variable: jusqu'à 360€;
- Prime de langue: 150€;
- Panier repas: 9.60€/jour;
- 2 jours de repos rotatifs;
- Horaires entre 7h et 21h;
- Assurance santé;
- Modèle: Hybride;
