Dutch Speaking Customer Service Representative

Há 19 horas

oeiras, distrito de lisboa, Portugal Cross Border Talents Tempo integral

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Key Responsibilities

Respond to customer inquiries via phone, email, chat, or social media

Resolve customer complaints and issues in a professional and timely manner

Provide accurate information about products, services, and company policies

Maintain detailed and accurate records of customer interactions

Escalate complex issues to the appropriate department when required

Follow company guidelines, quality standards, and performance metrics

Ensure high levels of customer satisfaction and service quality

Requirements

C1 or higher level of Dutch

(written and spoken)

B2 or higher level of English

(written and spoken)

Strong communication and interpersonal skills

Ability to handle customers with patience and empathy

Basic computer skills and familiarity with CRM systems (preferred)

Good problem-solving and multitasking abilities

Ability to work independently and as part of a team

Flexibility to work in shifts (if required)

Education: High school diploma required (Bachelors degree is a plus)

What We Offer

Competitive salary and performance-based bonuses

Paid training and career growth opportunities

Supportive and multicultural work environment

Health insurance and other benefits