Infrastructure Engineer

About Broadvoice | GoContact At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don't just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture. POSITION SUMMARY We're hiring a Systems Engineer to join our SRE team and help maintain and evolve Broadvoice's global infrastructure. You'll work across colocation datacenters, client-premises environments, and AWS regions to ensure our systems are secure, stable, and scalable. KEY RESPONSIBILITIES Maintain and troubleshoot systems and networks across 5 colocation datacenters, 4 client-premises sites, and 5 AWS regions. Perform upgrades, patching, backups, and configuration management. Support incident response and root cause analysis in collaboration with the NOC and Tenets teams. Implement infrastructure tooling and monitoring improvements. Document procedures and contribute to operational playbooks. Participate in an on-call rotation for after-hours and weekend coverage. QUALIFICATIONS 3+ years of experience in infrastructure or systems engineering. Strong Linux administration and networking skills. Experience with virtualization, storage, and cloud platforms (AWS preferred). Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible). Solid understanding of monitoring and alerting systems. WHY BROADVOICE Grow Your Career Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship. Enjoy Flexibility We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life. Community & Culture Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference. Make an Impact With us, your ideas are heard, and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future. Are you ready to join a passionate and talented team to build the future of Broadvoice? If you're a strategic thinker, a collaborative, and have a talent for driving impactful results, we'd love to meet you Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.