Spanish speaking Customer Advisor
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Customer Service Representative – International Export (English & Spanish)
Join a global company in Lisbon and play a key role in supporting international customers, order management and export operations across European and US markets. You’ll work closely with sales teams, logistics partners and customers to ensure a seamless order-to-delivery experience.
Location: Lisbon, Portugal (Hybrid)
Salary: €27,000 + bonus
Languages: English (C2+) and Spanish (native or C2+)
Hours: 11:00-20:00 WEST (aligned with US support hours)
What you’ll do
- Manage international customer orders and export operations
- Coordinate shipments with logistics providers and distribution centres
- Handle customer and sales enquiries relating to orders and deliveries
- Monitor shipments, backorders and inventory allocation
- Support process improvement initiatives and operational excellence
- Prepare and review export documentation including commercial invoices, packing lists and certificates of origin
What we’re looking for
- Native-level or fluent Spanish and fluent English
- Minimum 3 years’ experience in Customer Service
- Experience within export operations, logistics or international trade
- Knowledge of export documentation and Incoterms
- ERP experience (Oracle preferred) and Salesforce knowledge
- Excellent communication and stakeholder management abilities
- Annual bonus of up to 10%
- €10.46 daily meal allowance
- Monthly remote working allowance
- Transport allowance or free parking
- Hybrid working environment
- Career development within a growing international organisation
Interested in combining customer service, international logistics and multilingual expertise in a global environment? We’d love to hear from you.
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